Auto Glass Repair Specialist

Safelite • Baytown, TX

2d

About The Position

As a certified Safelite Repair Specialist I, you will use industry-leading technology to repair vehicle glass and provide customers with high-quality service. You will learn the Safelite Way of Fitting through classroom and hands-on training under experienced technicians and Safelite leaders. The role includes repairing chips, cracks, and other auto glass issues; managing work orders, documentation, and customer communications using Safelite’s handheld Mobile Resource Management technology; and promoting and selling Safelite promotional items. During repair wait times, you will clean customer vehicles and perform housekeeping in the company vehicle and shop. You will safely operate company and customer vehicles and use company-issued tools and chemicals. Other related duties may be assigned, and the position is subject to company policies and standards. Driving duties are monitored using cameras, GPS, and other tracking technologies.

Requirements

• Must be at least 18 years old.
• Valid state-issued driver’s license and any other licenses required by federal, state, and local laws to operate a company vehicle.
• Complete on-the-job training and Safelite SafeTech™ certification.
• Ability to lift and carry up to 25 lbs. for short periods and assist an associate with lifting windshields weighing 26–50 lbs.
• Ability to stand for extended periods, work in tight spaces, and bend and twist the body.
• Ability to use hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with applicable laws and agree to monitoring via camera and video surveillance.
• Professionalism and a commitment to outstanding customer service and exceeding customer expectations.
• Ability to work outdoors for extended periods in varied weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Ability to work scheduled days with flexibility in start and end times to accommodate customer needs.
• Problem-solving and troubleshooting ability, both independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing using a computer or other electronic means.
• Ability to maintain a professional appearance and follow company uniform and PPE policies.
• Ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

• High school diploma, GED, or equivalent preferred.

Responsibilities

• Learn vehicle glass repair, including the Safelite Way of Fitting, through classroom and hands-on training under experienced technicians and Safelite leaders.
• Repair chips, cracks, and other auto glass issues on customer vehicles.
• Manage work orders, customer documentation, and customer communication using Safelite handheld Mobile Resource Management technology.
• Promote and sell Safelite promotional items to customers.
• Clean customer vehicles during repair wait or idle time and perform housekeeping in the company vehicle and shop.
• Safely operate company and customer vehicles and use company-issued tools and chemicals.
• Comply with company policies and standards and perform other duties as assigned.

Benefits

• Competitive weekly base pay starting at $21 per hour.
• Benefits package valued at more than $10,000, including a 401(k) plan with company matching and medical coverage plans.
• Paid time off programs, company holidays, and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and the tools and resources needed to succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED