Auto Glass Repair Specialist

Safelite • Columbus, TX

1d

About The Position

As a certified Safelite Repair Specialist I, you will use industry-leading technology to repair vehicle glass and provide customers with high-quality service. You will learn the Safelite Way of Fitting through classroom and hands-on training with experienced technicians and Safelite leaders. The role includes repairing chips, cracks, and other auto glass issues; managing work orders, documentation, and customer communications through Safelite's handheld Mobile Resource Management (MRM) technology; and promoting and selling Safelite promotional items.

You will also clean customer vehicles and complete housekeeping tasks during idle time, safely operate company and customer vehicles, and use company-issued tools and chemicals. The role requires customer-service focus, problem-solving, flexibility to accommodate customer needs, and the ability to work outdoors in varied weather conditions. Driving duties are monitored using cameras, GPS, and other tracking technologies.

Requirements

• Be at least 18 years of age.
• Valid state-issued driver's license and any other licenses required by applicable laws to operate a company vehicle.
• Complete on-the-job training and Safelite SafeTech™ certification.
• Ability to lift and carry up to 25 pounds for short periods and assist an associate with lifting windshields weighing 26 to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, and bend and twist.
• Ability to use hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with applicable laws and agree to monitoring by camera or video surveillance.
• Professionalism and a passion for outstanding customer service and exceeding customer expectations.
• Ability to work safely outdoors for extended periods in varied weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Ability to work scheduled days with flexibility in start and end times to accommodate customer needs.
• Problem-solving and troubleshooting ability, independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing through a computer or other electronic means.
• Ability to maintain a professional appearance and follow company uniform and PPE policies.
• Willingness and ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Responsibilities

• Learn vehicle glass repair and the Safelite Way of Fitting through classroom and hands-on training under experienced technicians and Safelite leaders.
• Repair chips, cracks, and other auto glass issues on customer vehicles.
• Manage work orders, customer documentation, and customer communications using Safelite's handheld Mobile Resource Management (MRM) technology.
• Promote and sell Safelite promotional items to customers.
• Clean customer vehicles during wait or idle time and perform housekeeping tasks in the company vehicle and shop.
• Safely operate company and customer vehicles and use company-issued tools and chemicals.
• Comply with company policies and standards and perform other duties as assigned.

Benefits

• Competitive weekly base pay starting at $18 per hour.
• Benefits package valued at more than $10,000, including medical coverage plans.
• 401(k) plan with company matching.
• Paid time off programs, company holidays, and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and the tools and resources needed to be successful.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED