Auto Glass Repair Specialist

Safelite • Baytown, TX

1d

About The Position

As a certified Safelite Repair Specialist I, you will use industry-leading technology to complete vehicle glass repairs. You will bring a can-do attitude, caring heart, and service mindset to deliver high-quality work and positive customer experiences. You will learn Safelite’s repair approach through classroom and hands-on training, supported by experienced technicians and Safelite leaders. The role includes repairing chips, cracks, and other auto glass issues, managing customer and work-order information, and operating company and customer vehicles and tools safely. The position also involves customer service and sales, vehicle and shop housekeeping, and working outdoors and with chemicals as needed. Driving duties are monitored using cameras, GPS, and other tracking technologies.

Requirements

• Be at least 18 years of age.
• Have a valid state-issued driver’s license and any other licenses required by applicable federal, state, and local laws to operate a company vehicle.
• Complete on-the-job training and Safelite SafeTech™ certification.
• Be able to lift and carry up to 25 lbs. for short periods and assist an associate with lifting windshields weighing 26–50 lbs.
• Be able to stand for extended periods and bend, twist, and work in tight spaces.
• Be able to use a variety of hand tools and power tools safely and effectively.
• Be able to operate a motor vehicle in accordance with applicable laws and agree to monitoring via camera or video surveillance.
• Maintain professionalism and a strong commitment to customer service and exceeding customer expectations.
• Be able to work outdoors for extended periods in varied weather conditions and extreme temperatures.
• Be able to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Be able to work scheduled days with flexibility in start and end times to accommodate customer needs.
• Demonstrate problem-solving and troubleshooting ability, independently and collaboratively.
• Be able to read, write, and interpret English and technical directions.
• Be able to communicate orally by phone and in writing through a computer or other electronic means.
• Maintain a professional appearance and follow company uniform and personal protective equipment policies.
• Be willing and able to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

• High school diploma, GED, or equivalent.

Responsibilities

• Learn to repair vehicle glass through classroom and hands-on training, focusing on the Safelite Way of Fitting under the guidance of experienced technicians and Safelite leaders.
• Repair chips, cracks, and other auto glass-related issues on customer vehicles.
• Manage work orders, customer documentation, and customer communication using Safelite handheld Mobile Resource Management (MRM) technology.
• Promote and sell Safelite promotional items to customers.
• Clean customer vehicles during wait or idle time in the repair process and perform housekeeping tasks in the company vehicle and shop.
• Safely operate company and customer vehicles, company-issued tools, and chemicals used throughout the workday.
• Perform other duties as assigned and comply with all policies and standards.

Benefits

• Competitive weekly base pay starting at $21 per hour.
• Benefits package valued at more than $10,000, including a 401(k) plan with company matching and medical coverage plans.
• Paid time off programs, company holidays, and paid volunteer days.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and the tools and resources needed to be successful.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED