Auto Glass Installation Technician Trainee

Safelite • Fargo, ND

34d • $20 - $24

About The Position

The Auto Glass Technician is a hands-on professional who uses Safelite training, tools, and technology to perform vehicle glass repairs, replacements, and recalibrations in a shop or through Mobile Glass Shop services. The role focuses on safety, quality, efficiency, and exceptional customer service, and includes driving company and customer vehicles.

Requirements

• Be at least 18 years of age.
• Hold a valid state-issued driver's license and any other licenses required by applicable laws to operate a company vehicle.
• Obtain Safelite SafeTech™ certification.
• Regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds.
• Stand for extended periods and work in tight spaces; bend and twist the body.
• Safely and effectively use a variety of hand tools and power tools.
• Operate a motor vehicle in accordance with applicable laws and agree to monitoring through in-cab cameras or video surveillance technology.
• Provide professional, customer-focused service and work to exceed customer expectations.
• Work outdoors for extended periods in varied weather conditions and extreme temperatures.
• Work with chemicals, including flammable chemicals, as applicable to Safelite procedures.
• Work scheduled days, with flexibility in start and end times to accommodate customer needs.
• Use computerized diagnostic tools for recalibrations and troubleshooting.
• Troubleshoot problems independently and collaboratively.
• Read, write, and interpret English and technical directions.
• Communicate orally by phone and in writing through a computer or other electronic means.
• Maintain a professional appearance and follow company uniform and PPE policies.
• Maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

• High school diploma, GED, or equivalent.

Responsibilities

• Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop, focusing on safety, quality, efficiency, and customer service.
• Clean customer vehicles after every job.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), applicable chemicals, work order and customer administration systems, and Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with scheduled customers in person, by text, and by phone.
• Present, promote, and sell promotional items and services to customers.
• Perform other duties as assigned and comply with company policies and standards.

Benefits

• Competitive weekly pay starting at $20.25 per hour, increasing to $24.00 per hour after training and certification.
• Opportunity to earn additional income when customers choose value-added products and services.
• Technician career levels based on performance metrics for efficiency, quality, and customer satisfaction.
• Benefits package valued at more than $10,000, including a 401(k) plan with company matching, medical plans, paid time off, holidays, and volunteer days.
• Option to buy additional PTO or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and the tools and resources needed to succeed.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED