Auto Glass Installation Technician Trainee

Safelite • Eden Prairie, MN

10d • $22 - $27

About The Position

At the front line of the Safelite experience, the Auto Glass Technician is a hands-on professional who uses Safelite training, tools, and technology to complete vehicle glass repairs, replacements, and recalibrations in the shop and through Mobile Glass Shop services. The role focuses on safety, quality, efficiency, and exceptional customer service. It includes communicating with customers, cleaning vehicles after each job, and safely operating company and customer vehicles. The position requires working outdoors in varied weather, using tools and chemicals, and complying with company policies and safety requirements.

Requirements

• High school diploma or GED/equivalent preferred.
• Valid state-issued driver's license and any other licenses required by applicable laws to operate a company vehicle.
• Safelite SafeTech™ certification required.
• Must be at least 18 years old.
• Regularly lift and carry up to 35 pounds and occasionally up to 50 pounds.
• Stand for extended periods; work in tight spaces; bend and twist.
• Use a variety of hand and power tools safely and effectively.
• Operate a motor vehicle in accordance with applicable laws and agree to monitoring through in-cab vehicle safety camera/video surveillance technology.
• Provide outstanding customer service and maintain professionalism.
• Work outdoors for extended periods in varied weather conditions and extreme temperatures.
• Work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Work scheduled days with flexibility in start and end times to accommodate customer needs.
• Use computerized diagnostic tools to complete recalibrations and troubleshoot issues.
• Troubleshoot and solve problems independently and collaboratively.
• Read, write, and interpret English and technical directions.
• Communicate orally by phone and in writing by computer or other electronic means.
• Maintain a professional appearance and adhere to company uniform and PPE policies.
• Maintain stable performance under professional or personal pressure, including time pressure and productivity measures.
• Accept driving-duty monitoring through cameras, GPS, and other tracking technologies for safety and compliance.

Responsibilities

• Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop, prioritizing safety, quality, efficiency, and customer service.
• Clean customer vehicles after every job.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), applicable chemicals, work order and customer administration systems, and Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with scheduled customers in person, by text, and by phone.
• Present, promote, and sell Safelite promotional items and services to customers.
• Perform other duties as assigned and comply with all policies and standards.

Benefits

• Competitive weekly pay starting at $22.25 per hour, increasing to $26.50 per hour after training and certification.
• Additional income when customers select value-added products and services.
• Benefits package valued at more than $10,000, including a 401(k) plan with company matching, medical plans, paid time off, holidays, and volunteer days.
• Option to buy additional paid time off or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed for success.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED