About The Position

The Technician Trainee learns to become a proficient auto glass technician through paid, hands-on and classroom training. After completing the training program, the trainee is expected to earn Safelite SafeTech certification and develop the fundamental skills to perform glass repair, replacement, and recalibration without supervision. The role emphasizes a can-do attitude, care, service, timely work, and high-quality customer service. Trainees observe and assist with auto glass installation and repair, recalibrate automotive safety systems, provide additional services and products, and study for certification. They safely operate vehicles and use company-issued tools and chemicals. The position also requires following company policies and standards and performing other duties as assigned.

Requirements

  • Must be at least 18 years old.
  • Valid state-issued driver’s license and any other licenses required by applicable laws to operate a company vehicle.
  • Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds.
  • Ability to stand for extended periods and work in tight spaces, bend, and twist.
  • Ability to use hand tools and power tools safely and effectively.
  • Ability to operate a motor vehicle in accordance with applicable laws and agreement to monitoring through in-cab safety camera or video surveillance technology.
  • Professionalism and a passion for outstanding customer service and exceeding customer expectations.
  • Ability to work outdoors for extended periods in varied weather conditions and extreme temperatures.
  • Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
  • Ability to work scheduled days with flexibility in start and end times to accommodate customer needs.
  • Proficiency with computerized diagnostic tools for recalibrations and troubleshooting.
  • Problem-solving and troubleshooting ability, independently and collaboratively.
  • Ability to read, write, and interpret English and technical directions.
  • Ability to communicate orally by phone and in writing by computer or other electronic means.
  • Ability to maintain a professional appearance and follow company dress code and PPE policies.
  • Willingness and ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

  • High school diploma, GED, or equivalent (preferred).

Responsibilities

  • Attend hands-on and classroom training to learn the Safelite methods for auto glass work.
  • Observe and assist with installing and repairing auto glass.
  • Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
  • Provide additional services and products.
  • Study and pass testing to become a Safelite-certified Technician, demonstrating installation proficiency and following taught techniques.
  • Safely operate company and customer vehicles and use company-issued tools and chemicals.
  • Comply with company policies and standards.
  • Perform other duties as assigned.

Benefits

  • Competitive weekly pay starting at $19.25 per hour, increasing to $22.75 per hour after training and certification.
  • Opportunity to earn additional income when customers choose value-added products and services.
  • Potential promotion within the first year, with technician career levels determined by performance metrics for efficiency, quality, and customer satisfaction.
  • Benefits package valued at more than $10,000, including a 401(k) plan with company matching, medical plans, paid time off, holidays, and volunteer days.
  • Option to buy additional paid time off or sell unused time, up to 16 hours.
  • Up to $5,250 annually in tuition reimbursement.
  • Paid training and the tools and resources needed to succeed.
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