Auto Glass Installation Technician Trainee

Safelite • Apple Valley, MN

11d • $22 - $27

About The Position

The Auto Glass Installation Technician Trainee works at the front line of the Safelite customer experience, providing vehicle glass repair, replacement, and recalibration services in a Safelite Shop or Mobile Glass Shop. The role uses Safelite training, tools, and technology to complete work efficiently, safely, and to a high quality, while delivering exceptional customer service. Technicians clean customer vehicles after each job, communicate with customers in person, by text, and by phone, and may present and sell promotional items and services. Driving duties are monitored using cameras, GPS, and other tracking technologies to ensure safety and compliance. The position includes paid training and required Safelite SafeTech certification.

Requirements

• High school diploma or GED/equivalent preferred.
• Valid state-issued driver’s license and any other licenses required by applicable law to operate a company vehicle.
• Safelite SafeTech™ certification required.
• Must be at least 18 years old.
• Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, and bend and twist the body.
• Ability to safely and effectively use a variety of hand and power tools.
• Ability to operate a motor vehicle in accordance with applicable laws and agree to monitoring through in-cab cameras or video surveillance technology.
• Professionalism and commitment to outstanding customer service and exceeding customer expectations.
• Ability to work outdoors for extended periods in varied weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Ability to work scheduled days with flexibility in start and end times to accommodate customer needs.
• Proficiency using computerized diagnostic tools for recalibrations and troubleshooting.
• Problem-solving and troubleshooting skills, independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing through a computer or other electronic means.
• Ability to maintain a professional appearance and follow company uniform and PPE policies.
• Ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.
• Driving duties are monitored using cameras, GPS, and other tracking technologies.

Responsibilities

• Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop, focusing on safety, quality, efficiency, and customer service.
• Clean customer vehicles after every job.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), applicable chemicals, work order and customer administration systems, and Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with scheduled customers in person, by text, and by phone.
• Present, promote, and sell Safelite promotional items and services to customers.
• Perform other duties as assigned and comply with company policies and standards.

Benefits

• Competitive weekly pay starting at $22.25 per hour, increasing to $26.50 per hour after training and certification.
• Earn $5 per set of wiper blades added for customer safety.
• Benefits package valued at more than $10,000, including a 401(k) with company matching, medical plans, paid time off, holidays, and volunteer days.
• Option to buy additional PTO or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources needed for the role.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED