Auto Glass Installation Master Technician

Safelite•Pooler, GA

About The Position

As a certified Safelite Master Technician, you will be an industry expert who uses leading technology to complete vehicle glass repairs and replacements independently. You will coach and mentor other technicians while providing customers with safe, high-quality service and a positive experience. Work may take place at a Safelite Shop, Mobile Glass Shop, or customer locations.

Requirements

4–6 years of equivalent experience preferred.
Ability to perform all physical requirements of the job, including lifting and carrying up to 75 pounds for short periods multiple times daily, maintaining adequate upper-extremity range of motion, working at elevated heights, and standing for extended periods.
Ability to operate a commercial vehicle safely and courteously, comply with traffic laws and company safety policies, and maintain a valid driver’s license and a driving record that meets company requirements.
Ability to remain flexible with work hours and days as workload changes in response to customer and business demands.
Ability to work effectively with and assist technicians and leadership.
Ability to work in extreme temperatures.
Self-motivation and organizational and time-management abilities.
Ability to work independently with minimal supervision.
Compliance with company hiring requirements and drug screens.

Nice To Haves

4–6 years of equivalent experience.
Certification as a Safelite Master Technician.

Responsibilities

Install vehicle glass using the Safelite Way of Fitting processes.
Deliver Safelite services independently at a Safelite Shop or Mobile Glass Shop, emphasizing safety, quality, efficiency, and customer service.
Complete work orders, customer administration, and customer communications using Mobile Resource Management (MRM) technology.
Use vehicle glass tools, including True Seal®, Ezi-Wire™, and the Glass Table System (GTS).
Operate a company fleet vehicle safely and professionally while traveling to customer locations.
Mentor, train, and assist other technicians.
Communicate with scheduled customers in person, by text, or by phone, and provide status updates for scheduled repairs and replacements.
Recalibrate Advanced Driver Assistance Systems using Safelite tools and processes.
Install power window regulators and replace side and back window glass.
Demonstrate and share advanced mechanical aptitude and extensive knowledge of the Safelite Way of Fitting.
Adjust to schedule changes and coordinate with Customer Advocates and Dispatch to assist customers promptly.
Cut and install flat glass as needed.
Follow the daily Check-In Check-Out process.
Present, promote, and sell Safelite promotional items to customers.
Immediately report unexpected damage, accidents, injuries, or incomplete jobs to the Store Manager or Quality Manager.
Complete other duties assigned by Safelite Management.
Meet productivity, NPS, and quality standards and follow Safelite policies and procedures.
Use required personal protective equipment and safely handle sharp tools, razor blades, and hazardous chemicals.
Complete assigned training and certifications within the allotted timeframe.
Maintain a professional appearance and the maintenance and cleanliness of company vehicles.