Experienced Auto Glass Installation Technician

Safelite • Palm Harbor, FL

11d

About The Position

Safelite is hiring an experienced Auto Glass Installation Technician to provide vehicle glass repair, replacement, and recalibration services at a Safelite Shop or Mobile Glass Shop. The position may be filled at the Technician, Senior Technician, or Master Technician level based on experience, qualifications, technical capabilities, and certifications. Senior and Master Technicians may also coach and mentor colleagues and provide technical leadership.

The role focuses on safety, quality, efficiency, and exceptional customer service. Technicians use specialized tools, chemicals, diagnostic technology, and Safelite work-order and mobile-resource systems. They communicate with customers in person, by text, and by phone, and may present and sell Safelite promotional items and services. Work may take place outdoors in varied weather and temperatures, and requires safely operating company and customer vehicles.

Requirements

• Technician: typically at least 1 year of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
• Senior Technician: typically at least 3 years of vehicle glass experience, with demonstrated technical proficiency, quality performance, and ability to work independently.
• Master Technician: typically at least 5 years of vehicle glass experience, with advanced technical expertise and demonstrated mentoring, coaching, or training capability.
• High school diploma or GED/equivalent is listed as preferred.
• Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, and bend and twist.
• Ability to safely and effectively use a variety of hand and power tools.
• Ability to operate a motor vehicle in accordance with applicable laws and agreement to be monitored using in-cab vehicle safety camera/video surveillance technology.
• Ability to work safely outdoors for extended periods in varied weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to Safelite's fitting procedures.
• Ability to work scheduled days, with flexibility in start and end times to accommodate customer needs.
• Proficiency with computerized diagnostic tools for recalibrations and troubleshooting.
• Problem-solving and troubleshooting ability, independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing by computer or other electronic means.
• Ability to maintain a professional appearance and follow company uniform and PPE policies.
• Ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.
• Maintain professionalism and a commitment to outstanding customer service and exceeding customer expectations.

Nice To Haves

• Passion for craftsmanship and quality work.
• Interest in emerging vehicle technology and ADAS systems.
• Desire to continue growing within the trade.
• Interest in mentoring others for Senior and Master Technician levels.

Responsibilities

• Provide vehicle glass repair, replacement, and recalibration services at a Safelite Shop or Mobile Glass Shop, emphasizing safety, quality, efficiency, and customer service.
• Clean customer vehicles after every job.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, the Glass Table System (GTS), applicable chemicals, work-order and customer administration systems, and Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with scheduled customers in person, by text, and by phone; present, promote, and sell Safelite promotional items and services.
• At Senior and Master Technician levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring.
• Perform other duties as assigned and comply with company policies and standards.

Benefits

• 401(k) plan with company matching.
• Medical plans.
• Paid time off, holidays, and volunteer days.
• Option to buy additional paid time off or sell unused time, up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and the tools and resources needed for the job.
• Career pathway from Technician to Senior Technician to Master Technician, with opportunities in mentorship, training, and leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED