Experienced Auto Glass Installation Technician

Safelite•Nashville, TN

4d•$24 - $32

About The Position

Safelite is hiring experienced Auto Glass Installation Technicians at the Technician, Senior Technician, or Master Technician level. Placement depends on experience, qualifications, technical capabilities, and certifications. Senior and Master Technicians may also coach, mentor, and provide technical leadership. The role provides vehicle glass repair, replacement, and recalibration services at a Safelite Shop or Mobile Glass Shop, with a focus on safety, quality, efficiency, and customer service. Technicians use Safelite tools and technologies, including True Seal®, Ezi-Wire™, the Glass Table System (GTS), work order and customer administration systems, and Mobile Resource Management (MRM) technology. They communicate with customers in person, by text, and by phone; clean vehicles after each job; and may present and sell promotional items and services. The role involves operating company and customer vehicles and working outdoors in varied weather conditions. Compensation ranges are $24.00–$26.50 per hour for Technician, $26.50–$29.50 per hour for Senior Technician, and $29.00–$32.25 per hour for Master Technician. Actual compensation depends on experience, qualifications, certifications, geographic market, and internal equity.

Requirements

Technician: typically 1 or more years of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
Senior Technician: typically 3 or more years of vehicle glass experience, demonstrated technical proficiency and quality performance, and ability to work independently.
Master Technician: typically 5 or more years of vehicle glass experience, advanced technical expertise, and demonstrated mentoring, coaching, or training capability.
High school diploma or GED/equivalent preferred.
Ability to regularly lift and carry up to 35 pounds and occasionally up to 50 pounds.
Ability to stand for extended periods and work in tight spaces, bend, and twist.
Ability to safely and effectively use a variety of hand and power tools.
Ability to operate a motor vehicle in accordance with applicable laws and agreement to monitoring via in-cab vehicle safety camera/video surveillance technology.
Professionalism and commitment to outstanding customer service and exceeding customer expectations.
Ability to work outdoors for extended periods in varied weather conditions and extreme temperatures.
Ability to work with chemicals, including flammable chemicals, as applicable to Safelite procedures.
Ability to work scheduled days, with flexibility in start and end times to accommodate customer needs.
Proficiency with computerized diagnostic tools for recalibrations and troubleshooting.
Problem-solving and troubleshooting skills, independently and collaboratively.
Ability to read, write, and interpret English and technical directions.
Oral communication by phone and written communication using a computer or other electronic means.
Ability to maintain a professional appearance and follow company uniform and PPE policies.
Ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

Passion for craftsmanship and quality work.
Interest in emerging vehicle technology and ADAS systems.
Desire to continue growing within the trade.
Interest in mentoring others for Senior and Master Technician levels.

Responsibilities

Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop efficiently and with a focus on safety, quality, and customer service.
Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
Use Safelite tools and technologies, including True Seal®, Ezi-Wire™, the Glass Table System (GTS), applicable chemicals, work order and customer administration systems, and Mobile Resource Management (MRM) technology.
Clean customer vehicles after every job.
Safely operate company and customer vehicles during the workday.
Communicate with scheduled customers in person, by text, and by phone; present, promote, and sell Safelite promotional items and services.
At Senior and Master levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring.
Perform other duties as assigned and comply with all policies and standards.