Experienced Auto Glass Installation Technician

Safelite • Appleton, WI

7d • $24 - $39

About The Position

Safelite is hiring an experienced Auto Glass Installation Technician and may place the successful candidate at the Technician, Senior Technician, or Master Technician level based on experience, qualifications, technical capabilities, and certifications. Senior and Master Technicians may take on coaching, mentoring, and technical leadership responsibilities. The role provides vehicle glass repair and replacement at a Safelite Shop or Mobile Glass Shop, with an emphasis on safety, quality, efficiency, and customer service. It also includes recalibrating automotive safety systems, using Safelite tools and technologies, operating vehicles safely, and communicating with customers. Safelite offers paid training, tools and resources, career progression, and a benefits package.

Requirements

• Valid state-issued driver's license and any other licenses required by applicable laws to operate a company vehicle.
• Typically, Technician placement requires 1+ years of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience.
• Typically, Senior Technician placement requires 3+ years of vehicle glass experience, demonstrated technical proficiency, quality performance, and independent operation.
• Typically, Master Technician placement requires 5+ years of vehicle glass experience, advanced technical expertise, and demonstrated mentoring, coaching, or training capability.
• Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds.
• Ability to stand for extended periods, work in tight spaces, and bend and twist the body.
• Ability to use hand tools and power tools safely and effectively.
• Ability to operate a motor vehicle in accordance with applicable laws and agreement to monitoring via in-cab vehicle safety camera/video surveillance technology.
• Professionalism and commitment to outstanding customer service and exceeding customer expectations.
• Ability to work outdoors for extended periods in varied weather conditions and extreme temperatures.
• Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
• Ability to work scheduled days, with flexibility in start and end times to accommodate customer needs.
• Proficiency using computerized diagnostic tools to complete recalibrations and troubleshoot issues.
• Problem-solving and troubleshooting skills, working independently and collaboratively.
• Ability to read, write, and interpret English and technical directions.
• Ability to communicate orally by phone and in writing via computer or other electronic means.
• Ability to maintain a professional appearance and adhere to company uniform and PPE policies.
• Willingness and ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

• High school diploma, GED, or equivalent preferred.
• Proven experience as an Auto Glass Technician; 2+ years preferred.
• Passion for craftsmanship and quality work.
• Interest in emerging vehicle technology and ADAS systems.
• Desire to continue growing within the trade.
• Interest in mentoring others for Senior and Master Technician levels.

Responsibilities

• Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop efficiently, with a focus on safety, quality, and exceptional customer service.
• Clean customer vehicles after every job.
• Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
• Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), applicable chemicals, work order and customer administration systems, and Mobile Resource Management (MRM) technology.
• Safely operate company and customer vehicles throughout the workday.
• Communicate with scheduled customers in person, by text, and by phone.
• Present, promote, and sell Safelite promotional items and services to customers.
• At Senior and Master Technician levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring.
• Perform other duties as assigned and comply with all policies and standards.

Benefits

• 401(k) plan with company matching.
• Medical plans.
• Paid time off, holidays, and volunteer days.
• Program to buy additional PTO or sell unused time up to 16 hours.
• Up to $5,250 annually in tuition reimbursement.
• Paid training and tools and resources for success.
• Career pathway from Technician to Senior Technician to Master Technician, with opportunities in mentorship, training, and leadership.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED