Experienced Auto Glass Installation Technician

Safelite•Orangeburg, SC

4d•$23 - $31

About The Position

Safelite is hiring an experienced Auto Glass Technician and may place the selected candidate at the Technician, Senior Technician, or Master Technician level based on experience, qualifications, technical capabilities, and certifications. Senior and Master Technicians may also coach and mentor colleagues and provide technical leadership. The role provides vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop, with a focus on safety, quality, efficiency, and exceptional customer service. It also includes recalibrating vehicle safety systems, using Safelite tools and technology, safely operating vehicles, and communicating with customers. Safelite describes a career pathway from Technician to Senior Technician to Master Technician, with additional opportunities in mentorship, training, and leadership.

Requirements

Valid state-issued driver’s license and any other licenses required by applicable laws to operate a company vehicle.
Typically, at least 1 year of vehicle glass installation, repair, replacement, recalibration, or closely related automotive service experience for Technician placement.
For Senior Technician placement, typically at least 3 years of vehicle glass experience with demonstrated technical proficiency, quality performance, and independent operation.
For Master Technician placement, typically at least 5 years of vehicle glass experience, advanced technical expertise, and demonstrated mentoring, coaching, or training capability.
Ability to regularly lift and carry up to 35 pounds and occasionally lift and carry up to 50 pounds.
Ability to stand for extended periods and work in tight spaces, bend, and twist.
Ability to use hand tools and power tools safely and effectively.
Ability to operate a motor vehicle in accordance with applicable laws and agree to monitoring through in-cab vehicle safety camera/video surveillance technology.
Professionalism and a commitment to outstanding customer service and exceeding customer expectations.
Ability to work outside for extended periods in varied weather conditions and extreme temperatures.
Ability to work with chemicals, including flammable chemicals, as applicable to the Safelite Way of Fitting.
Ability to work scheduled days, with flexibility in start and end times to accommodate customer needs.
Proficiency with computerized diagnostic tools for recalibrations and troubleshooting.
Problem-solving and troubleshooting ability, both independently and collaboratively.
Ability to read, write, and interpret English and technical directions.
Ability to communicate orally by phone and in writing by computer or other electronic means.
Ability to maintain a professional appearance and follow company uniform and PPE policies.
Willingness and ability to maintain stable performance under professional or personal pressure, including time pressure and productivity measures.

Nice To Haves

High school diploma, GED, or equivalent.
At least 2 years of experience as an Auto Glass Technician.
Passion for craftsmanship and quality work.
Interest in emerging vehicle technology and ADAS systems.
Desire to continue growing within the trade.
Interest in mentoring others for Senior and Master Technician levels.

Responsibilities

Provide vehicle glass repair and replacement services at a Safelite Shop or Mobile Glass Shop efficiently, with a focus on safety, quality, and exceptional customer service.
Clean customer vehicles after every job.
Recalibrate automotive safety systems, troubleshoot issues, and complete diagnostic testing.
Operate Safelite tools and technologies, including True Seal®, Ezi-Wire™, Glass Table System (GTS), applicable chemicals, work order and customer administration systems, and handheld Mobile Resource Management (MRM) technology.
Safely operate company and customer vehicles throughout the workday.
Communicate with scheduled customers in person, by text, and by phone.
Present, promote, and sell Safelite promotional items and services to customers.
At Senior and Master Technician levels, serve as a technical resource, support technician development, share best practices, and assist with coaching and mentoring.
Perform other duties as assigned and comply with all policies and standards.