Auto Detail Supervisor

Carvana • Hutchins, TX

6d

About The Position

The Auto Detail Supervisor is a front-line supervisor role responsible for managing and developing hourly associates in an Inspection Center and helping the team meet production and quality targets. The supervisor oversees the safe movement of vehicles through the center, monitors daily operations and performance, and works with the Inspection Center General Manager to repair or reject inventory based on repair costs and vehicle quality. The role also trains associates to apply Quality Control standards and complete repairs effectively and efficiently while minimizing rework, rechecks, and production delays. The position requires working in a fast-paced vehicle reconditioning environment and promoting safe practices, team communication, and adherence to company policies and standards.

Requirements

• High school diploma or GED equivalent.
• Experience using computers.
• Must be at least 18 years of age.
• Demonstrated functional expertise in one or more areas of Carvana’s reconditioning process.
• Demonstrated understanding of current reconditioning processes and lean principles.
• Valid driver’s license with a clean driving record: no DUIs and no more than two moving violations in the last three years.
• Ability to lift up to 60 pounds independently, with most lifting from knee to shoulder height and other lifting from various levels.
• Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull in an environment that may be cold, hot, noisy, wet, or exposed to vehicle-maintenance fumes or odors.
• Ability to use required safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
• Ability to maintain high-volume, high-quality work in a fast-paced environment.
• Ability to delegate tasks effectively to team members.
• Ability to communicate and interact effectively and professionally with others.
• Clear and concise written and oral communication skills.
• Ability to multitask and prioritize effectively.
• Ability to resolve complex issues with guidance from others.
• Ability to work overtime and weekends.
• Ability to work variable schedules as necessary.

Responsibilities

• Manage the safe movement of cars into and out of the Inspection Center for repairs while meeting production and quality goals.
• Meet or exceed inventory production goals on a daily, weekly, and monthly basis.
• Oversee assigned team activities, assess strengths and weaknesses, and identify opportunities and steps for improvement.
• Coach, develop, and manage team performance; provide feedback and demonstrate desired skills.
• Promote positive communication, team cohesion, and adherence to Carvana’s Values.
• Communicate expectations, performance measures, and goals clearly to team members.
• Prevent and resolve conflicts among team members.
• Monitor adherence to systems, policies, procedures, and performance standards.
• Review and approve identified mechanical and physical defects of incoming inventory.
• Lead production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated repair costs and vehicle quality.
• Train production associates to use Quality Control standards to identify and complete repairs efficiently and correctly the first time.
• Identify and complete repairs correctly and efficiently to minimize rework and production delays.
• Work conscientiously to reduce the risk of injury from spills and other preventable hazardous conditions.
• Manage multiple associates, including employee development and performance management.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Student loan payments.
• Vehicle discounts.
• Pet benefits.
• Wellness program supporting physical and mental health.
• Opportunities to expand skills and share knowledge across the organization.
• Promotions from within and opportunities for varied and rapid career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED