Automotive Detail Supervisor

Carvana•Charlotte, NC

2d•Onsite

About The Position

The Automotive Detail Supervisor is a front-line supervisory role responsible for directly managing and developing a team of hourly associates in a Carvana Inspection Center to achieve production targets. The supervisor oversees the safe movement of vehicles through the center, monitors production and quality, and supports decisions to repair or reject inventory based on estimated repair costs and vehicle quality. The role includes coaching and training associates, ensuring repairs meet quality standards, and promoting safe, effective, and efficient work practices in a fast-paced vehicle reconditioning environment.

Requirements

High school diploma or GED equivalent.
Experience using computers.
Must be at least 18 years of age.
Demonstrated functional expertise in one or more areas of Carvana’s reconditioning process.
Demonstrated understanding of current reconditioning processes and lean principles.
Valid driver’s license with a clean driving record: no DUIs and no more than two moving violations in the last three years.
Ability to lift up to 60 pounds independently, with most lifting from knee to shoulder height and some lifting from other levels.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull.
Ability to use required safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
Ability to maintain high volume and high-quality work in a fast-paced environment.
Ability to delegate tasks effectively.
Ability to communicate and interact professionally and courteously with others, both verbally and in writing.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with guidance from others.
Ability to work overtime, weekends, and variable schedules as necessary.

Responsibilities

Manage the safe movement of cars into and out of the Inspection Center for repairs while meeting production and quality goals.
Meet or exceed inventory production goals on a daily, weekly, and monthly basis.
Oversee assigned teams’ day-to-day activities, identify strengths and weaknesses, and determine improvement opportunities and actions.
Coach, develop, and manage team performance; provide feedback and demonstrate desired skills.
Create a work environment that supports positive communication, team cohesion, and adherence to Carvana’s values.
Communicate expectations, performance measures, and goals clearly to team members.
Prevent and resolve conflicts among team members.
Monitor adherence to systems, policies, procedures, and performance standards.
Review and approve identified mechanical and physical defects of incoming inventory.
Lead production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated repair costs and vehicle quality.
Train production associates to apply Quality Control standards and complete repairs effectively and efficiently the first time, minimizing re-checks and production delays.
Complete repairs effectively and efficiently the first time to minimize rework and production delays.
Work to reduce the risk of injury from spills and other preventable hazardous conditions.
Manage multiple associates, including their development and performance management.