Automotive Detail Supervisor

Carvana•Rocklin, CA

About The Position

The Automotive Detail Supervisor is a front-line supervisor role in a Carvana Inspection Center, responsible for managing and developing hourly associates to achieve production targets. The role oversees vehicle movement and reconditioning activities, helps determine whether inventory should be repaired or rejected, and ensures vehicles meet quality standards while minimizing rework and production delays. The supervisor partners with the Inspection Center General Manager, coaches and develops team members, communicates expectations and performance goals, and maintains a safe, productive work environment.

Requirements

High school diploma or GED equivalent.
Experience using computers.
Must be at least 18 years of age.
Demonstrated functional expertise in one or more areas of Carvana’s reconditioning process.
Demonstrated understanding of current reconditioning processes and lean principles.
Valid driver’s license with a clean driving record: no DUIs and no more than two moving violations in the last three years.
Ability to lift up to 60 pounds independently, with most lifting from knee to shoulder height and other lifting from various levels.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull.
Ability to use required safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
Ability to maintain high volume and high-quality output in a fast-paced environment.
Ability to delegate tasks effectively.
Ability to communicate and interact professionally and courteously with others, both orally and in writing.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with guidance from others.
Ability to work overtime, weekends, and variable schedules as necessary.

Responsibilities

Manage the safe movement of cars into and out of the Inspection Center for repairs while meeting production and quality goals.
Meet or exceed inventory production goals on a daily, weekly, and monthly basis.
Oversee assigned team activities, assess strengths and weaknesses, and identify improvement opportunities and appropriate actions.
Coach, develop, and manage team performance; provide feedback and demonstrate desired skills.
Foster positive communication, team cohesion, and adherence to Carvana’s Values.
Communicate expectations, performance measures, and goals clearly to team members.
Prevent and resolve conflicts among team members.
Monitor adherence to systems, policies, procedures, and performance standards.
Review and approve identified mechanical and physical defects of incoming inventory.
Lead production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated repair costs and vehicle quality.
Train production associates to use Quality Control standards and complete repairs effectively and efficiently the first time.
Complete repairs effectively and efficiently to minimize rework and production delays.
Work to reduce the risk of injuries and prevent hazardous conditions in the shop.
Manage multiple associates, including employee development and performance management.