Automotive Detail Supervisor

Carvana•Rocklin, CA

5d•$23 - $30

About The Position

The Automotive Detail Supervisor is a front-line supervisor responsible for directly managing and developing hourly associates in a Carvana Inspection Center and helping the team meet production and quality targets. The role oversees vehicle movement, inventory evaluation, detailing and reconditioning activities, and team performance. The supervisor works with the Inspection Center General Manager to repair or reject inventory based on estimated repair costs and vehicle quality, and trains associates to complete work effectively and efficiently in accordance with quality-control standards. The position requires working in a fast-paced vehicle maintenance environment that may be cold, hot, noisy, wet, and exposed to fumes or odors. The role involves extended periods of standing and frequent movement, lifting, and use of protective equipment. The position is full-time, pays $23.00 to $30.00 per hour, and may require overtime, weekends, and variable schedules.

Requirements

High school diploma or GED equivalent.
Experience using computers.
Must be at least 18 years of age.
Demonstrated functional expertise in one or more areas of Carvana’s reconditioning process.
Demonstrated understanding of current reconditioning processes and lean principles.
Valid driver’s license with a clean driving record: no DUIs and no more than two moving violations in the last three years.
Ability to lift up to 60 pounds independently, with most lifting from knee to shoulder height and additional lifting from various levels.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull.
Ability to use required safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
Ability to maintain high-volume, high-quality work in a fast-paced environment.
Ability to delegate tasks effectively.
Ability to communicate and interact professionally and courteously with others.
Clear and concise written and oral communication skills.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with guidance from others.
Ability to work overtime, weekends, and variable schedules as necessary.

Responsibilities

Manage the safe movement of cars into and out of the Inspection Center for repairs while meeting production and quality goals.
Meet or exceed daily, weekly, and monthly inventory production goals.
Oversee the day-to-day work of the assigned team, assess strengths and weaknesses, and identify opportunities and steps for improvement.
Coach, develop, and manage team performance; provide feedback and demonstrate desired skills.
Create a team environment that encourages positive communication, cohesion, and adherence to Carvana’s values.
Communicate expectations, performance measures, and goals clearly to team members.
Prevent and resolve conflicts among team members.
Monitor adherence to systems, policies, procedures, and performance standards.
Review and approve identified mechanical and physical defects in incoming inventory.
Lead production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated repair costs and vehicle quality.
Train production associates to identify and complete repairs to quality-control standards, minimizing re-checks and production delays.
Complete repairs efficiently and correctly the first time to minimize rework and delays.
Work conscientiously to reduce the risk of injury from spills and other preventable hazards in the shop.
Manage multiple associates, including employee development and performance management.