Automotive Detail Supervisor

Carvana•Hutchins, TX

5d•Onsite

About The Position

The Automotive Detail Supervisor is a front-line supervisory role that directly manages and develops a team of hourly associates in a Carvana Inspection Center to achieve production targets. The role oversees vehicle movement and reconditioning activities, ensures vehicles meet production and quality standards, and supports safe, effective operations. The supervisor also works with the Inspection Center General Manager to determine whether inventory should be repaired or rejected based on repair costs and vehicle quality.

Requirements

High school diploma or GED equivalent.
Experience using computers.
At least 18 years of age.
Demonstrated functional expertise in one or more areas of Carvana’s reconditioning process.
Demonstrated understanding of current reconditioning processes and lean principles.
Valid driver’s license with a clean driving record: no DUIs and no more than two moving violations in the last three years.
Ability to lift up to 60 pounds independently, with most lifting from knee to shoulder height and additional lifting from varying levels.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull in an environment that may be cold, hot, noisy, or wet, and may contain vehicle-maintenance fumes or odors.
Ability to use safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
Ability to maintain high volume and high-quality work in a fast-paced environment.
Ability to delegate tasks effectively to team members.
Ability to communicate and interact effectively and professionally with others.
Ability to communicate clearly and concisely, both in writing and orally.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with guidance from others.
Ability to work overtime and weekends.
Ability to work variable schedules as necessary.

Responsibilities

Manage the safe movement of cars into and out of the Inspection Center for repairs while meeting production and quality goals.
Meet or exceed inventory production goals on a daily, weekly, and monthly basis.
Oversee assigned team members’ day-to-day activities, assess strengths and weaknesses, and identify opportunities for improvement.
Coach, develop, and manage the performance of associates; provide feedback and demonstrate desired skills.
Create a work environment that promotes positive communication, team cohesion, and adherence to Carvana’s values.
Communicate expectations, performance measures, and goals clearly to team members.
Prevent and resolve conflicts among team members.
Monitor adherence to systems, policies, procedures, and performance standards.
Review and approve identified mechanical and physical defects in incoming inventory.
Lead production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated repair costs and overall vehicle quality.
Train production associates to use Quality Control standards to identify and complete repairs efficiently and correctly the first time, minimizing rechecks and production delays.
Complete repairs effectively and efficiently the first time to minimize rework and production delays.
Work conscientiously to reduce the risk of injury from spills and other preventable hazardous conditions.
Manage multiple associates, including their development and performance management.