Automotive Detail Supervisor

Carvana•Charlotte, NC

About The Position

The Automotive Detail Supervisor is a front-line supervisor role responsible for directly managing and developing a team of hourly associates in a Carvana Inspection Center to achieve production targets. The role oversees vehicle movement and reconditioning activities, helps ensure vehicles meet production and quality goals, and supports decisions to repair or reject inventory based on estimated repair costs and overall vehicle quality. The supervisor trains and coaches associates to identify and complete repairs effectively and efficiently, while maintaining a safe, communicative, and productive team environment.

Requirements

High school diploma or GED equivalent.
Experience using computers.
At least 18 years of age.
Demonstrated functional expertise in one or more areas of Carvana’s reconditioning process.
Demonstrated understanding of current reconditioning processes and lean principles.
Valid driver’s license with a clean driving record: no DUIs and no more than two moving violations in the last three years.
Ability to lift up to 60 pounds independently, with most lifting from knee to shoulder height and other lifting from various levels.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull in an environment that may be cold, hot, noisy, or wet and may contain vehicle-maintenance fumes or odors.
Ability to use required safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
Ability to maintain high-volume, high-quality work in a fast-paced environment.
Ability to delegate tasks effectively to team members.
Ability to communicate and interact effectively and professionally with others.
Ability to communicate clearly and concisely, both verbally and in writing.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with guidance from others.
Ability to work overtime, weekends, and variable schedules as necessary.

Responsibilities

Manage the safe movement of cars into and out of the Inspection Center for repairs while meeting production and quality goals.
Meet or exceed inventory production goals on a daily, weekly, and monthly basis.
Oversee assigned team activities, identify strengths and weaknesses, and determine opportunities and steps for improvement.
Coach, develop, and manage the performance of team members; provide feedback and demonstrate desired skills.
Foster positive communication, team cohesion, and adherence to Carvana’s values.
Communicate expectations, performance measures, and goals clearly to team members.
Prevent and resolve conflicts among team members.
Monitor adherence to systems, policies, procedures, and performance standards.
Review and approve identified mechanical and physical defects in incoming inventory.
Lead production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated repair costs and vehicle quality.
Train production associates to apply Quality Control standards and complete repairs effectively and efficiently the first time, minimizing re-checks and production delays.
Complete repairs effectively and efficiently the first time to minimize rework and production delays.
Work conscientiously to reduce the possibility of injury from spills and other preventable hazardous conditions.
Manage multiple associates, including employee development and performance management.