Auto Detail Supervisor

Carvana•Delanco, NJ

1d•$22

About The Position

The Auto Detail Supervisor is a front-line supervisor who directly manages and develops hourly associates in a Carvana Inspection Center to achieve production targets. The role oversees vehicle movement and reconditioning activities, supports safe and efficient production, and ensures vehicles meet quality standards. The supervisor coaches and develops associates, manages performance, communicates expectations, and fosters a positive, cohesive team environment.

Requirements

High school diploma or GED equivalent.
Experience using computers.
Must be at least 18 years of age.
Demonstrated functional expertise in one or more areas of Carvana’s reconditioning process.
Demonstrated understanding of current reconditioning processes and lean principles.
Valid driver’s license with a clean driving record: no DUIs and no more than two moving violations in the last three years.
Ability to lift up to 60 pounds independently, with most lifting from knee to shoulder height and other lifting from various levels.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and/or pull.
Ability to maintain high volume and high-quality work in a fast-paced environment.
Ability to delegate tasks effectively to team members.
Ability to communicate and interact professionally and courteously with others, both orally and in writing.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with guidance from others.
Ability to work overtime, weekends, and variable schedules as necessary.
Ability to use required safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.

Responsibilities

Manage the safe movement of cars into and out of the Inspection Center for repairs while meeting production and quality goals.
Meet or exceed daily, weekly, and monthly inventory production goals.
Oversee the assigned team’s day-to-day activities, identify strengths and weaknesses, and determine improvement opportunities and appropriate actions.
Coach, develop, and manage the performance of team members; provide feedback and demonstrate desired skills.
Promote positive communication, team cohesion, and adherence to Carvana’s values.
Communicate expectations, performance measures, and goals clearly to team members.
Prevent and resolve conflicts among team members.
Monitor adherence to systems, policies, procedures, and performance standards.
Review and approve identified mechanical and physical defects in incoming inventory.
Lead production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated repair costs and overall vehicle quality.
Train production associates to use Quality Control standards to identify and complete repairs efficiently and correctly the first time, minimizing rechecks and production delays.
Complete repairs effectively and efficiently the first time to minimize rework and production delays.
Work to reduce the risk of injuries from spills and other preventable hazardous conditions in the shop.
Manage multiple associates, including their development and performance management.