Auto Detail Shop Lead

Carvana•Haines City, FL

17h•Onsite

About The Position

The Auto Detail Shop Lead is a front-line supervisor responsible for managing and developing a team of hourly associates in a Carvana Inspection Center and helping the team consistently meet production targets. The role oversees the safe movement of cars through the center, production and quality goals, employee coaching and performance, and adherence to operating standards. The Lead works with the Inspection Center General Manager and production associates to review vehicle defects and determine whether inventory should be repaired or rejected based on repair estimates and vehicle quality. The position also trains associates to identify and complete repairs efficiently and to quality-control standards while minimizing rework, re-checks, and production delays. The Lead is expected to maintain a safe, communicative, and productive team environment. Carvana’s Reconditioning Centers inspect, repair, and photograph vehicles before they are listed online. The company uses its Carvana Certified 150-point inspection process to verify that vehicles meet its mechanical and cosmetic standards. This is a full-time position. The role may require overtime, weekend work, and variable schedules. Hiring is contingent on passing a complete background check, and the role is not eligible for visa sponsorship.

Requirements

High school diploma or GED equivalent.
Experience using computers.
Must be at least 18 years of age.
Demonstrated functional expertise in one or more areas of Carvana’s reconditioning process.
Demonstrated understanding of current reconditioning processes and lean principles.
Valid driver’s license with a clean driving record: no DUIs and no more than two moving violations in the last three years.
Ability to lift up to 60 pounds independently, with most lifting from knee to shoulder height and other lifting from various levels.
Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and pull.
Ability to work in an environment that may be cold, hot, noisy, or wet and may contain vehicle-maintenance fumes or odors.
Ability to use required safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
Ability to maintain high-volume, high-quality work in a fast-paced environment.
Ability to delegate tasks effectively to team members.
Ability to communicate and interact effectively and professionally with others.
Clear and concise written and oral communication skills.
Ability to multitask and prioritize effectively.
Ability to resolve complex issues with guidance from others.
Ability to work overtime, weekends, and variable schedules as necessary.

Responsibilities

Safely manage the movement of cars into and out of the Inspection Center for repairs while meeting production and quality goals.
Meet or exceed daily, weekly, and monthly inventory production goals.
Oversee day-to-day team activities, identify strengths and areas for improvement, and determine appropriate next steps.
Coach, develop, and manage team performance; provide feedback and demonstrate desired skills.
Create a team environment that supports positive communication, cohesion, and adherence to Carvana’s values.
Communicate expectations, performance measures, and goals clearly to team members.
Prevent and resolve conflicts among team members.
Monitor adherence to systems, policies, procedures, and performance standards.
Review and approve identified mechanical and physical defects of incoming inventory.
Lead production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated repair costs and vehicle quality.
Train production associates to apply Quality Control standards and complete repairs effectively and efficiently the first time.
Identify and complete repairs effectively and efficiently to minimize rework and production delays.
Work safely to reduce the possibility of injuries caused by spills or other preventable hazardous conditions.
Manage multiple associates, including their development and performance management.