Auto Detail Shop Lead

Carvana • Haines City, FL

1d • Onsite

About The Position

The Auto Detail Shop Lead (identified in the posting as Detail Line Lead) is a front-line supervisor who directly manages and develops hourly associates in a Carvana Inspection Center. The role leads daily production activities and helps the team meet production and quality targets while ensuring vehicles move safely through the center for repairs.

The lead oversees and coaches team members, communicates expectations and performance goals, resolves conflict, and ensures compliance with company systems, policies, procedures, and performance standards. The role also reviews defects in incoming inventory, partners with the Inspection Center General Manager on repair or rejection decisions, and trains associates to identify and complete repairs efficiently according to Quality Control standards.

The work takes place in a vehicle shop environment that may be cold, hot, noisy, wet, or exposed to fumes and odors. The position requires physical activity, use of safety equipment, and the ability to work variable schedules, overtime, and weekends. Carvana states it will make reasonable accommodations for employees with disabilities.

Requirements

• High school diploma or GED equivalent.
• Experience using computers.
• Must be at least 18 years of age.
• Demonstrated functional expertise in one or more areas of Carvana’s reconditioning process.
• Demonstrated understanding of current reconditioning processes and lean principles.
• Valid driver’s license with a clean driving record: no DUIs and no more than two moving violations in the last three years.
• Ability to lift up to 60 pounds independently; most lifting is from knee to shoulder height, with other lifting from various levels.
• Ability to stand for extended periods and frequently stretch, reach, walk, stoop, push, and/or pull.
• Ability to use required safety equipment, which may include a face shield or goggles, non-slip shoes, gloves, a mask, and other protective garments and equipment.
• Ability to maintain high volume and high-quality work in a fast-paced environment.
• Ability to delegate tasks effectively to team members.
• Ability to communicate and interact effectively and professionally with others.
• Ability to communicate clearly and concisely, both orally and in writing.
• Ability to multitask and prioritize effectively.
• Ability to resolve complex issues with guidance from others.
• Ability to work overtime and weekends.
• Ability to work variable schedules as necessary.

Responsibilities

• Manage the safe movement of cars into and out of the Inspection Center for repairs while meeting or exceeding production and quality goals.
• Meet or exceed inventory production goals daily, weekly, and monthly.
• Oversee day-to-day activities of the assigned team, identify strengths and weaknesses, and determine opportunities and steps for improvement.
• Coach, develop, and manage the performance of assigned associates; provide feedback and demonstrate desired skills.
• Create a team environment that supports positive communication, cohesion, and adherence to Carvana’s Values.
• Communicate expectations, performance measures, and goals clearly to team members.
• Prevent and resolve conflict among team members.
• Monitor and ensure adherence to systems, policies, procedures, and performance standards.
• Review and approve identified mechanical and physical defects of incoming inventory.
• Lead production associates and partner with the Inspection Center General Manager to repair or reject inventory based on estimated repair costs and overall vehicle quality.
• Train production associates to apply Quality Control standards and identify and complete repairs effectively and efficiently the first time.
• Identify and complete repairs efficiently to minimize rework, re-checks, and production delays.
• Work conscientiously to reduce the risk of injuries from spills or other preventable hazardous conditions.
• Manage multiple associates, including their development and performance management.

Benefits

• Medical, dental, and vision benefits.
• 401(k) with company match.
• Perks including student loan payments, vehicle discounts, and benefits for pets.
• Wellness program supporting physical and mental health.
• Access to opportunities to expand skills and share knowledge across the organization.
• Opportunities for promotion from within and varied, rapid career development.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED