Auto Damage Trainee

GEICO•Buffalo, NY

2d•Onsite

About The Position

As a Field Auto Damage Trainee, you will help customers after an accident by inspecting and assessing vehicle damage, estimating repair costs, negotiating equitable settlements, and working with body shops, rental companies, and parts providers. The role involves consulting with involved parties, reviewing insurance contracts, inspecting vehicles, writing estimates, managing rental cars, and resolving customer concerns to create a positive experience. This is not a remote role. The successful candidate will work in the Buffalo, New York area and will be assigned a GEICO fleet vehicle. The paid trainee program includes three weeks of required hands-on training at GEICO’s Ashburn, Virginia training facility and two weeks at a field training center in New York, Texas, or California, with mentors supporting the trainee’s development.

Requirements

High school diploma or GED required.
Valid driver’s license that meets company underwriting guidelines required.
Strong customer service, interpersonal, problem-solving, and empathy skills.
Adaptability, attention to detail, and ability to prioritize and multitask across platforms.
Availability to work evenings, weekends, and holidays.

Nice To Haves

Customer-facing experience preferred.
Experience in high-volume call centers with KPIs and measurable goals preferred.
Active adjusters license preferred; training and exam fees are provided.
College degree preferred.

Responsibilities

Consult with parties involved in auto claims and review insurance contracts.
Inspect vehicles and assess damage.
Write estimates of vehicle repair costs.
Negotiate equitable settlements.
Manage rental cars and coordinate with body shops, rental companies, and parts providers.
Resolve customer concerns and support a positive customer experience.
Drive customer satisfaction through meaningful customer interactions.

Benefits

$1,500 sign-on bonus for licensed candidates.
Medical, dental, vision, flexible spending accounts, and other health and wellness benefits starting on Day 1.
Paid time off accrues immediately.
13 paid holidays annually: eight fixed and five floating.
401(k) with up to 6% company match, vested immediately.
GEICO Strive upfront tuition assistance of up to $5,250 annually.
Licensing and continuing education at no cost.
Paid trainee program and mentorship.
Professional development through hundreds of eLearning courses.
Fleet vehicle assigned for the field territory.