Auto Damage Trainee (Field)
About The Position
As a Field Auto Damage Trainee at GEICO, you will support customers after accidents by inspecting and assessing vehicle damage, estimating repair costs, negotiating equitable settlements, and working with body shops, rental companies, and parts providers. The role includes consulting with involved parties, reviewing insurance contracts, inspecting vehicles, writing estimates, managing rental cars, and resolving customer concerns to create a positive experience. The position includes a paid trainee program with three weeks of required hands-on training at GEICO’s Ashburn, Virginia training facility and two weeks at a field training center in New York, Texas, or California, supported by mentors. Licensing and continuing education are provided at no cost. A GEICO fleet vehicle is assigned for work in the Syracuse, New York area.
Requirements
- High school diploma or GED.
- Valid driver’s license that meets company underwriting guidelines.
- Strong customer service, interpersonal, problem-solving, and empathy skills.
- Ability to adapt, pay attention to detail, prioritize, and multitask across platforms.
- Availability to work evenings, weekends, and holidays.
Nice To Haves
- Customer-facing experience.
- Experience in high-volume call centers with KPIs and measurable goals.
- Active adjuster’s license; training and exam fees are provided.
- College degree.
Responsibilities
- Inspect and assess vehicle damage.
- Estimate vehicle repair costs and write estimates.
- Negotiate equitable settlements.
- Partner with body shops, rental companies, and parts providers.
- Consult with involved parties and review insurance contracts.
- Manage rental cars.
- Resolve customer concerns and promote a positive customer experience.
Benefits
- Health and wellness benefits starting Day 1, including medical, dental, vision, and flexible spending accounts.
- Paid time off accrued immediately.
- 13 paid holidays annually: 8 fixed and 5 floating.
- 401(k) with up to 6% match, vested immediately.
- GEICO Strive upfront tuition assistance of up to $5,250 annually.
- Licensing and continuing education at no cost.
- Paid trainee program.
- $1,500 sign-on bonus for licensed candidates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
