Auto Damage Trainee (Field)
About The Position
As a Field Auto Damage Trainee at GEICO, you will help customers after an accident by inspecting and assessing vehicle damage, estimating repair costs, negotiating equitable settlements, and working with body shops, rental companies, and parts providers. You will consult with involved parties, review insurance contracts, inspect vehicles, write estimates, manage rental cars, and resolve customer concerns to support a positive customer experience. The position is not remote and covers the Downingtown, Pennsylvania area. A GEICO fleet vehicle is assigned. GEICO provides a paid trainee program that includes three weeks of required hands-on experience at its Ashburn, Virginia training facility and two weeks at a field training center in New York, Texas, or California, with mentors. Licensing and continuing education are provided at no cost. The starting compensation is listed as $30.53 per hour / $61,500 annually. The stated annual salary range is $30.53–$47.31, with the final offer determined by factors including role scope, experience, education and training, location, and market and business considerations. Licensed candidates are eligible for a $1,500 sign-on bonus. GEICO does not sponsor new applicants for employment authorization for this position.
Requirements
- High school diploma or GED required.
- Valid driver’s license that meets company underwriting guidelines required.
- Strong customer service, interpersonal, problem-solving, and empathy skills.
- Adaptability, attention to detail, and ability to prioritize and multitask across platforms.
- Availability to work evenings, weekends, and holidays.
Nice To Haves
- Customer-facing experience preferred.
- Experience in high-volume call centers with KPIs and measurable goals preferred.
- Active adjusters license preferred; training and exam fees are provided.
- College degree preferred.
Responsibilities
- Inspect and assess vehicle damage.
- Estimate vehicle repair costs and write estimates.
- Negotiate equitable settlements.
- Consult with involved parties and review insurance contracts.
- Partner with body shops, rental companies, and parts providers.
- Manage rental cars.
- Resolve customer concerns and support a positive customer experience.
- Support customer satisfaction through meaningful interactions.
Benefits
- Medical, dental, vision, and flexible spending account benefits starting on Day 1.
- Paid time off accrues immediately.
- 13 paid holidays annually: 8 fixed and 5 floating.
- 401(k) with up to 6% company match, vested immediately.
- GEICO Strive upfront tuition assistance program of up to $5,250 annually.
- Licensing and continuing education at no cost.
- Paid trainee program and mentorship.
- $1,500 sign-on bonus for licensed candidates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
