Auto Damage Trainee (Field)
About The Position
As a Field Auto Damage Trainee at GEICO, you will help customers after accidents by inspecting and assessing vehicle damage, estimating repair costs, negotiating equitable settlements, and working with body shops, rental companies, and parts providers. The role includes consulting with involved parties, reviewing insurance contracts, inspecting vehicles, writing estimates, managing rental cars, and resolving customer concerns to support a positive customer experience. This is not a remote position. The role serves the South San Francisco, California area, and a GEICO fleet vehicle is assigned. Training includes three weeks of required hands-on experience at GEICO’s Ashburn, Virginia training facility and two weeks at a field training center in New York, Texas, or California, with mentor support. Licensing and continuing education are provided at no cost.
Requirements
- High school diploma or GED required.
- Valid driver’s license that meets company underwriting guidelines required.
- Strong customer service, interpersonal, problem-solving, and empathy skills.
- Ability to adapt, pay attention to detail, prioritize, and multitask across platforms.
- Availability to work evenings, weekends, and holidays.
Nice To Haves
- Customer-facing experience preferred.
- Experience in high-volume call centers with KPIs and measurable goals preferred.
- Active adjuster’s license preferred; training and exam fees are provided.
- College degree preferred.
Responsibilities
- Consult with involved parties and review insurance contracts.
- Inspect vehicles and assess damage.
- Write estimates of vehicle repair costs.
- Negotiate equitable settlements.
- Manage rental cars.
- Partner with body shops, rental companies, and parts providers.
- Resolve customer concerns and support a positive customer experience.
- Drive customer satisfaction through meaningful interactions.
Benefits
- Medical, dental, vision, and flexible spending account benefits starting on Day 1.
- Paid time off accrual immediately.
- 13 paid holidays annually: 8 fixed and 5 floating.
- 401(k) with up to 6% company match, vested immediately.
- GEICO Strive upfront tuition assistance program of up to $5,250 annually.
- Licensing and continuing education at no cost.
- Paid trainee program and mentor support.
- Competitive pay and flexibility to support well-being and future.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
