Auto Damage Trainee (Field)

GEICO • Baltimore, MD

9d • Onsite

About The Position

As a Field Auto Damage Trainee at GEICO, you will help customers after accidents by inspecting and assessing vehicle damage, estimating repair costs, negotiating equitable settlements, and coordinating with body shops, rental companies, and parts providers. You will consult with involved parties, review insurance contracts, inspect vehicles, write estimates, manage rental cars, and resolve customer concerns to support a positive customer experience.

The position includes GEICO’s paid trainee program: three weeks of required hands-on training at the Ashburn, Virginia facility and two weeks at a field training center in New York, Texas, or California, with mentors. A GEICO fleet vehicle is assigned for work in the Baltimore, Maryland area. The role is not remote, and the employee must be available to work evenings, weekends, and holidays.

Requirements

• High school diploma or GED.
• Valid driver’s license that meets company underwriting guidelines.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Ability to adapt, pay attention to detail, prioritize, and multitask across platforms.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Customer-facing experience.
• Experience in high-volume call centers with KPIs and measurable goals.
• Active adjusters license.
• College degree.

Responsibilities

• Inspect and assess vehicle damage.
• Estimate vehicle repair costs and write estimates.
• Negotiate equitable settlements.
• Partner with body shops, rental companies, and parts providers.
• Consult with involved parties and review insurance contracts.
• Manage rental cars.
• Resolve customer concerns and support a positive customer experience.

Benefits

• Health and wellness benefits starting on Day 1, including medical, dental, vision, and flexible spending accounts.
• Paid time off accrued immediately.
• 13 paid holidays annually: 8 fixed and 5 floating.
• 401(k) with up to 6% company match, vested immediately.
• GEICO Strive upfront tuition assistance of up to $5,250 annually.
• Licensing and continuing education at no cost, including hundreds of eLearning courses.
• Paid trainee program and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED