Auto Damage Trainee (Field)
About The Position
As a Field Auto Damage Trainee, you will help customers after accidents by inspecting and assessing vehicle damage, estimating repair costs, negotiating equitable settlements, and working with body shops, rental companies, and parts providers. You will consult with involved parties, review insurance contracts, inspect vehicles, write estimates, manage rental cars, and resolve customer concerns to support a positive experience and customer satisfaction. This is not a remote role. The assigned territory is the Corpus Christi/Victoria, Texas area, and a GEICO fleet vehicle is provided. The paid trainee program includes three weeks of required hands-on experience at GEICO’s Ashburn, Virginia training facility and two weeks at a field training center in New York, Texas, or California, with mentor support. Licensing and continuing education are provided at no cost.
Requirements
- High school diploma or GED.
- Valid driver’s license that meets company underwriting guidelines.
- Strong customer service, interpersonal, problem-solving, and empathy skills.
- Ability to adapt, pay attention to detail, prioritize, and multitask across platforms.
- Availability to work evenings, weekends, and holidays.
Nice To Haves
- Customer-facing experience.
- Experience in high-volume call centers with KPIs and measurable goals.
- Active adjusters license.
- College degree.
Responsibilities
- Inspect and assess vehicle damage.
- Estimate vehicle repair costs and write estimates.
- Negotiate equitable settlements.
- Consult with involved parties and review insurance contracts.
- Manage rental cars.
- Partner with body shops, rental companies, and parts providers.
- Resolve customer concerns and support a positive customer experience.
- Drive customer satisfaction through meaningful interactions.
Benefits
- Health and wellness benefits starting Day 1, including medical, dental, vision, and flexible spending accounts.
- Paid time off accrued immediately.
- 13 paid holidays annually, including 8 fixed and 5 floating holidays.
- 401(k) with up to 6% match, vested immediately.
- GEICO Strive upfront tuition assistance of up to $5,250 annually.
- Licensing and continuing education at no cost.
- Hundreds of eLearning courses.
- Paid trainee program.
- Mentorship and certification assistance.
- Sign-on bonus of $1,500 for licensed candidates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
