Auto Damage Trainee (Field)

GEICO • Cleveland, OH

8d • Onsite

About The Position

As a Field Auto Damage Trainee, you will help customers after accidents by inspecting and assessing vehicle damage, estimating repair costs, negotiating equitable settlements, and working with body shops, rental companies, and parts providers. The role includes consulting with involved parties, reviewing insurance contracts, inspecting vehicles, writing estimates, managing rental cars, and resolving customer concerns to support a positive customer experience. The position is not remote and serves the West Cleveland/Avon, Ohio territory, with a GEICO fleet vehicle assigned. Training includes three weeks of required hands-on experience at GEICO’s Ashburn, Virginia training facility and two weeks at a field training center in New York, Texas, or California. Licensing and continuing education are provided at no cost.

Requirements

• High school diploma or GED.
• Valid driver’s license that meets company underwriting guidelines.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Ability to adapt, pay attention to detail, prioritize, and multitask across platforms.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Customer-facing experience.
• Experience in high-volume call centers with KPIs and measurable goals.
• Active adjuster’s license; training and exam fees are provided.
• College degree.

Responsibilities

• Consult with parties involved in auto claims and review insurance contracts.
• Inspect vehicles and assess damage.
• Prepare vehicle repair estimates and negotiate equitable settlements.
• Manage rental cars and coordinate with body shops, rental companies, and parts providers.
• Resolve customer concerns and contribute to a positive customer experience.
• Work in the West Cleveland/Avon, Ohio territory using an assigned GEICO fleet vehicle.

Benefits

• Health and wellness benefits starting on Day 1, including medical, dental, vision, and flexible spending accounts.
• Paid time off accrues immediately.
• 13 paid holidays annually: 8 fixed and 5 floating.
• 401(k) with up to 6% company match, vested immediately.
• Upfront tuition assistance through GEICO Strive, up to $5,250 annually.
• Licensing and continuing education at no cost, including eLearning courses.
• Paid trainee program and mentorship.
• Certification assistance.
• GEICO fleet vehicle assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED