Auto Damage Trainee (Field)

GEICO • MD Remote Zone 1, MD

11d • $32 - $50 • Onsite

About The Position

As a Field Auto Damage Trainee, you will help customers after an accident by inspecting and assessing vehicle damage, estimating repair costs, negotiating equitable settlements, and working with body shops, rental companies, and parts providers. You will consult with involved parties, review insurance contracts, write estimates, manage rental cars, and resolve customer concerns to support a positive customer experience. The role covers the Montgomery County/Rockville, Maryland area and is not remote. A GEICO fleet vehicle is assigned. The paid trainee program includes three weeks of required hands-on training at the Ashburn, Virginia facility and two weeks at a field training center in New York, Texas, or California, with mentors. Starting pay varies by position and location; the listed annual salary range is $32.05–$50.36.

Requirements

• High school diploma or GED.
• Valid driver’s license that meets company underwriting guidelines.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptability, attention to detail, and ability to prioritize and multitask across platforms.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Customer-facing experience preferred.
• Experience in high-volume call centers with KPIs and measurable goals preferred.
• Active adjuster’s license preferred; training and exam fees are provided.
• College degree preferred.

Responsibilities

• Consult with parties involved in auto claims and review insurance contracts.
• Inspect vehicles, assess damage, and write repair estimates.
• Negotiate equitable settlements.
• Manage rental cars and partner with body shops, rental companies, and parts providers.
• Resolve customer concerns and provide a positive customer experience.
• Support customer satisfaction through meaningful interactions.

Benefits

• Medical, dental, vision, and flexible spending account benefits starting on day one.
• Paid time off accrued immediately.
• 13 paid holidays annually, including 8 fixed and 5 floating holidays.
• 401(k) with up to 6% company match, vested immediately.
• GEICO Strive upfront tuition assistance of up to $5,250 annually.
• Licensing and continuing education at no cost, including hundreds of eLearning courses.
• Paid trainee program and mentorship.
• Certification assistance.
• Assigned GEICO fleet vehicle.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED