Auto Damage Trainee (Field)
About The Position
As a Field Auto Damage Trainee at GEICO, you will help customers after vehicle accidents by inspecting and assessing vehicle damage, estimating repair costs, negotiating equitable settlements, and working with body shops, rental companies, and parts providers. You will consult with involved parties, review insurance contracts, write estimates, manage rental cars, and resolve customer concerns to support a positive customer experience. The role is not remote. You will work in the assigned West Cleveland/Avon, Ohio territory and will be assigned a GEICO fleet vehicle. GEICO provides a paid trainee program, including three weeks of required hands-on training at its Ashburn, Virginia facility and two weeks at a field training center in New York, Texas, or California, with mentors supporting your development. Licensing and continuing education are provided at no cost.
Requirements
- High school diploma or GED required.
- Valid driver's license that meets company underwriting guidelines required.
- Strong customer service, interpersonal, problem-solving, and empathy skills.
- Ability to adapt, pay attention to detail, prioritize, and multitask across platforms.
- Availability to work evenings, weekends, and holidays.
Nice To Haves
- Customer-facing experience.
- Experience in high-volume call centers with KPIs and measurable goals.
- Active adjuster's license.
- College degree.
Responsibilities
- Consult with parties involved in auto claims and review insurance contracts.
- Inspect vehicles and assess damage.
- Estimate vehicle repair costs and write repair estimates.
- Negotiate equitable settlements.
- Coordinate with body shops, rental companies, and parts providers.
- Manage rental cars.
- Resolve customer concerns and provide a positive customer experience.
Benefits
- Health and wellness benefits starting on Day 1, including medical, dental, vision, and flexible spending accounts.
- Paid time off accrued immediately.
- 13 paid holidays annually: 8 fixed and 5 floating.
- 401(k) with up to 6% company match and immediate vesting.
- GEICO Strive upfront tuition assistance of up to $5,250 annually.
- Licensing and continuing education at no cost.
- Paid trainee program.
- Mentorship and certification assistance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
