Auto Damage Trainee (Field)
About The Position
The Field Auto Damage Trainee helps customers after accidents by inspecting and assessing vehicle damage, estimating repair costs, negotiating equitable settlements, and coordinating with body shops, rental companies, and parts providers. The role involves consulting with involved parties, reviewing insurance contracts, writing estimates, managing rental cars, and resolving customer concerns to support a positive customer experience. This is not a remote role. The employee will work in the Corpus Christi/Victoria, Texas territory and will be assigned a GEICO fleet vehicle. GEICO provides an industry-leading paid trainee program, including three weeks of required hands-on training at its Ashburn, Virginia facility and two weeks at a field training center in New York, Texas, or California. Mentors support trainees as they learn and grow. Licensing and continuing education are provided at no cost, along with access to eLearning courses.
Requirements
- High school diploma or GED required.
- Valid driver’s license that meets company underwriting guidelines required.
- Strong customer service, interpersonal, problem-solving, and empathy skills.
- Ability to adapt, pay attention to detail, prioritize, and multitask across platforms.
- Availability to work evenings, weekends, and holidays.
Nice To Haves
- Customer-facing experience preferred.
- Experience in high-volume call centers with KPIs and measurable goals preferred.
- Active adjuster’s license preferred; training and exam fees are provided.
- College degree preferred.
Responsibilities
- Consult with involved parties and review insurance contracts.
- Inspect vehicles and assess damage.
- Write vehicle repair estimates and negotiate equitable settlements.
- Manage rental cars and coordinate with body shops, rental companies, and parts providers.
- Resolve customer concerns and support a positive customer experience.
- Drive customer satisfaction through meaningful interactions.
Benefits
- Health and wellness benefits starting on Day 1, including medical, dental, vision, and flexible spending accounts.
- Paid time off accrues immediately.
- 13 paid holidays annually: 8 fixed and 5 floating.
- 401(k) with up to 6% company match, vested immediately.
- GEICO Strive upfront tuition assistance of up to $5,250 annually.
- Licensing and continuing education at no cost.
- Paid trainee program and mentorship.
- $1,500 sign-on bonus for licensed candidates.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
