Auto Damage Trainee (Field)

GEICO • Baltimore, MD

11d • $32 - $50 • Onsite

About The Position

As a Field Auto Damage Trainee, you will help customers after an accident by inspecting and assessing vehicle damage, estimating repair costs, negotiating equitable settlements, and working with body shops, rental companies, and parts providers. The role serves the Baltimore, Maryland area, with a GEICO fleet vehicle assigned. This is not a remote role; you will work in the territory listed in the posting.

The paid trainee program includes three weeks of required hands-on experience at GEICO’s Ashburn, Virginia training facility and two weeks at a field training center in New York, Texas, or California. Mentors support trainees as they learn. Licensing and continuing education are provided at no cost.

Starting pay varies by position and location. The stated annual salary range is $32.05–$50.36, with the final offer depending on factors such as responsibilities, experience, education, training, work location, and business considerations. GEICO will not sponsor a new applicant for employment authorization for this position.

Requirements

• High school diploma or GED required.
• Valid driver's license that meets company underwriting guidelines required.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptability, attention to detail, and ability to prioritize and multitask across platforms.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Customer-facing experience preferred.
• Experience in high-volume call centers with KPIs and measurable goals preferred.
• Active adjusters license preferred; training and exam fees are provided.
• College degree preferred.

Responsibilities

• Consult with involved parties and review insurance contracts.
• Inspect vehicles and assess damage.
• Write vehicle repair estimates and negotiate equitable settlements.
• Manage rental cars.
• Work with body shops, rental companies, and parts providers.
• Resolve customer concerns and support a positive customer experience.
• Drive customer satisfaction through meaningful interactions.

Benefits

• Health and wellness benefits starting on Day 1, including medical, dental, vision, and flexible spending accounts.
• Paid time off accrues immediately.
• 13 paid holidays annually: 8 fixed and 5 floating.
• 401(k) with up to 6% match, vested immediately.
• GEICO Strive upfront tuition assistance program, up to $5,250 annually.
• Licensing and continuing education at no cost.
• Paid trainee program with hands-on training and mentorship.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED