Auto Damage Trainee (Field)

GEICO • Fayetteville, NC

3d • Onsite

About The Position

As a Field Auto Damage Trainee at GEICO, you will help customers after an accident by inspecting and assessing vehicle damage, estimating repair costs, negotiating equitable settlements, and working with body shops, rental companies, and parts providers. The role includes consulting with involved parties, reviewing insurance contracts, writing estimates, managing rental cars, resolving customer concerns, and supporting a positive customer experience.

This is not a remote role. The position covers the Sanford/Benson, North Carolina area and includes an assigned GEICO fleet vehicle. GEICO provides a paid trainee program consisting of three weeks of required hands-on experience at its Ashburn, Virginia training facility and two weeks at a field training center in New York, Texas, or California, with mentor support. Licensing and continuing education are provided at no cost.

Requirements

• High school diploma or GED required.
• Valid driver's license that meets company underwriting guidelines required.
• Strong customer service, interpersonal, problem-solving, and empathy skills.
• Adaptability, attention to detail, and ability to prioritize and multitask across platforms.
• Availability to work evenings, weekends, and holidays.

Nice To Haves

• Customer-facing experience preferred.
• Experience in high-volume call centers with KPIs and measurable goals preferred.
• Active adjusters license preferred; training and exam fees are provided.
• College degree preferred.

Responsibilities

• Consult with parties involved in auto claims and review insurance contracts.
• Inspect vehicles and assess damage.
• Write estimates for vehicle repair costs.
• Negotiate equitable settlements.
• Coordinate with body shops, rental companies, and parts providers.
• Manage rental cars.
• Resolve customer concerns and support a positive customer experience.
• Work in the Sanford/Benson, North Carolina territory using an assigned GEICO fleet vehicle.

Benefits

• $1,500 sign-on bonus for licensed candidates.
• Medical, dental, vision, flexible spending accounts, and other health and wellness benefits starting on Day 1.
• Paid time off accrues immediately.
• 13 paid holidays annually: 8 fixed and 5 floating.
• 401(k) with up to 6% match, vested immediately.
• GEICO Strive upfront tuition assistance of up to $5,250 annually.
• Licensing and continuing education at no cost.
• Paid trainee program with hands-on training and mentor support.
• Assigned GEICO fleet vehicle.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED