Auto Claims Desk Adjuster Hybrid - Suwanee, GA
About The Position
Liberty Mutual is hiring an Auto Claims Desk Adjuster to guide insureds and claimants through the auto claims process from start to finish after an accident. The role involves engaging with customers, explaining and managing the claims process, and helping customers receive the support and coverage they need. It is suited to customer-service professionals who enjoy a fast-paced, high-volume environment, problem-solving, and helping others. No claims experience is needed; paid training and licensing are included. This is a hybrid role based in Suwanee, Georgia. Employees must reside within 50 miles of the office and work in the office at least two days per month. Additional in-person training is required during the first six months. The position is open only to U.S.-based employees. The application process includes an assessment that takes approximately 35 minutes, with no time limit.
Requirements
- Engaging, outgoing personality and passion for helping customers.
- Ability to think critically, use resources, and seek answers when needed in a virtual environment.
- Strong oral and written communication, decision-making, and organizational skills.
- Strong typing and multitasking capabilities in a structured paperless work environment.
- Strong working knowledge of and ability to use multiple systems during virtual training and to handle and process claims.
- General understanding of claim operations and key stakeholders.
- Must reside within 50 miles of the Suwanee, Georgia office.
- Must be U.S.-based.
Nice To Haves
- College degree preferred.
- One to three years of related customer service experience or applicable insurance knowledge.
Responsibilities
- Guide insureds and claimants through the auto claims process from start to finish.
- Communicate with customers who have recently been in an auto accident and assure them that they will be supported through the process.
- Manage the various moving pieces of claims while maintaining strong organization and time management.
- Use problem-solving skills and available resources to address customer needs and seek answers when needed.
- Represent the Liberty Mutual brand and deliver on its customer service promise.
- Handle and process claims using multiple systems in a structured, paperless work environment.
Benefits
- Paid training and licensing.
- Comprehensive benefits supporting employees' lives and well-being.
- Workplace flexibility.
- Professional development opportunities.
- Employee Resource Groups.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
