Auto Claims Desk Adjuster Hybrid - Liberty Lake, WA
About The Position
Liberty Mutual is hiring an Auto Claims Desk Adjuster to guide insureds and claimants through the auto claims process after an accident. The role is suited to customer-service professionals who thrive in a high-volume, fast-paced environment and enjoy problem-solving, organizing competing tasks, and helping people. You will engage with customers, explain and manage their claims from start to finish, and represent Liberty Mutual by delivering on its commitments to policyholders. This is a hybrid position based in Liberty Lake, Washington. Employees must reside within 50 miles of the office, work in the office at least two days per month, and complete additional in-person training during the first six months. No claims experience is required; paid training and licensing are included.
Requirements
- An engaging, outgoing personality and passion for helping customers.
- Ability to think critically, use available resources, and seek answers in a virtual environment.
- Strong oral and written communication, decision-making, and organizational skills.
- Strong typing and multitasking capabilities.
- Ability to use multiple systems during virtual training and to handle and process claims.
- General understanding of claim operations and key stakeholders.
- Must reside within 50 miles of the Liberty Lake, Washington office.
- Must be based in the United States.
Nice To Haves
- College degree preferred.
- One to three years of related customer service experience or applicable insurance knowledge.
Responsibilities
- Guide insureds and claimants through the auto claims process from start to finish.
- Communicate with customers who have recently been in an auto accident and help them navigate their claims.
- Use customer-service and problem-solving skills to address customer needs and find answers.
- Manage claim-related tasks and multiple systems in a structured, paperless work environment.
- Represent the Liberty Mutual brand and deliver on its commitments to customers.
Benefits
- Paid training and licensing.
- Comprehensive benefits supporting employees' lives and well-being.
- Workplace flexibility.
- Professional development opportunities.
- Employee Resource Groups.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
