Auto Claims Desk Adjuster Hybrid

Liberty Mutual•Plano, TX

19d•Hybrid

About The Position

Liberty Mutual is hiring an Auto Claims Desk Adjuster to guide insureds and claimants through the auto claims process from start to finish. The role involves speaking with customers who have recently been in an accident, helping them understand and navigate the claims process, and managing its various moving pieces in a high-volume, fast-paced environment. The position requires strong customer service, organization, time management, problem-solving, and multitasking skills, as well as the ability to use multiple systems in a structured, paperless environment. This is a hybrid role based in Plano, Texas. Employees must reside within 50 miles of the office and work in the office at least two days per month. Additional in-person training is required during the first six months. Claims experience is not required; paid training and licensing are included. Applicants must be based in the United States.

Requirements

An engaging, outgoing personality and a passion for helping customers.
Ability to think critically, use available resources, and seek answers when needed in a virtual environment.
Excellent oral and written communication, decision-making, and organizational skills.
Strong typing and multitasking capabilities in a structured, paperless work environment.
Strong working knowledge of and ability to use multiple systems during virtual training and to handle and process claims.
General understanding of claim operations and key stakeholders.
Must reside within 50 miles of the Plano, Texas office.
Must be based in the United States.
Ability to attend the office at least two days per month and attend additional in-person training during the first six months.

Nice To Haves

College degree preferred.
One to three years of related customer service experience or applicable insurance knowledge.

Responsibilities

Guide insureds and claimants through the auto claims process from start to finish.
Speak with and support customers who have recently been in an auto accident.
Manage the moving pieces of claims in a high-volume, fast-paced environment.
Use customer service and problem-solving skills to reassure customers and help them navigate the claims process.
Represent the Liberty Mutual brand and deliver on its promises to customers.
Use multiple systems to handle and process claims.