Auto Claims Desk Adjuster Hybrid - Chandler, AZ

Liberty Mutual•Chandler, AZ

20d•Hybrid

About The Position

Liberty Mutual is hiring an Auto Claims Desk Adjuster in Chandler, Arizona. This hybrid role requires employees to live within 50 miles of the office, attend the office at least two days per month, and complete additional in-person training during the first six months. No claims experience is needed; paid training and licensing are included. The adjuster guides insureds and claimants through the auto claims process from start to finish after an accident. The role involves engaging customers, managing multiple moving pieces, solving problems, and providing organized, customer-focused support in a high-volume, fast-paced environment. Employees may work from the office or home and must adapt to varying schedules and customer needs. The position is open only to US-based employees. Applicants will complete an assessment related to the skills needed for the role; it takes approximately 35 minutes, with no time limit. Compensation depends on factors including skills, experience, education, certifications, and location. Some roles may have a compensation plan that includes commission and/or bonus earnings. Liberty Mutual describes its culture as inclusive and highlights workplace flexibility, professional development, Employee Resource Groups, and benefits supporting employee well-being.

Requirements

Engaging, outgoing personality and passion for helping customers.
Ability to think critically, use resources, and seek answers when needed in a virtual environment.
Excellent oral and written communication, decision-making, and organizational skills.
Strong typing and multitasking capabilities in a structured, paperless work environment.
Strong working knowledge of and ability to use multiple systems during virtual training and to handle and process claims.
General understanding of overall claim operations and key stakeholders.
Must reside within 50 miles of the Chandler, Arizona office.
Must be based in the United States.

Nice To Haves

College degree.
One to three years of related customer service experience or applicable insurance knowledge.

Responsibilities

Guide insureds and claimants through the auto claims process from start to finish.
Speak with customers who have recently been in auto accidents and assure them that they will be guided through the process.
Manage the various tasks and moving pieces involved in claims.
Use problem-solving skills to help customers and process claims.
Represent the Liberty Mutual brand and deliver on its promise to customers.
Use multiple systems to handle and process claims.