Auto Claims Desk Adjuster Hybrid - Naperville
About The Position
Liberty Mutual is hiring an Auto Claims Desk Adjuster to guide insureds and claimants through the auto claims process from start to finish after an accident. The role involves handling a high volume of claims in a fast-paced environment, engaging with customers by phone, solving problems, managing claim-related tasks, and helping customers understand the process. The position requires strong organization and time-management skills, customer service, and the ability to manage multiple moving pieces while representing Liberty Mutual and delivering on its promises. The job is hybrid in Naperville, Illinois. Applicants must live within 50 miles of the office and attend the office at least two days per month, with additional in-person training during the first six months. No claims experience is needed; paid training and licensing are included. The stated start date is January 11, 2027.
Requirements
- An engaging, outgoing personality and a passion for helping customers.
- Ability to think critically, use resources, and seek answers in a virtual environment.
- Excellent oral, written, decision-making, and organizational skills.
- Strong typing and multitasking capabilities in a structured paperless work environment.
- Strong working knowledge and ability to use multiple systems during virtual training and to handle and process claims.
- General understanding of overall claim operations and key stakeholders.
- Must live within 50 miles of the Naperville office.
- Must be based in the United States.
Nice To Haves
- College degree preferred.
- One to three years of related customer service experience or applicable insurance knowledge.
Responsibilities
- Guide insureds and claimants through the auto claims process from start to finish.
- Speak with and engage customers who have recently been in an accident, assuring them that you will guide them through the process.
- Manage claim-related tasks and moving pieces using strong organizational and time-management skills.
- Use problem-solving skills to help customers and seek answers using available resources.
- Represent the Liberty Mutual brand and deliver on its promise to customers.
- Handle and process claims using multiple systems in a structured, paperless work environment.
Benefits
- Paid training and licensing.
- Comprehensive benefits.
- Workplace flexibility.
- Professional development opportunities.
- Employee Resource Groups.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
