(USA) Auto Care Center Coach
About The Position
The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area, while ensuring effective merchandise presentation, accurate and competitive pricing, appropriate signing, and proper in-stock and inventory levels. The role includes budgeting and forecasting sales, assessing economic trends and community needs, and implementing plans to achieve sales and profit goals or correct deficiencies. The Coach provides customer service and assistance, supports purchasing decisions, resolves customer concerns, promotes products and services, and maintains a safe shopping environment. The role processes service orders, explains automotive products and services, ensures technicians are trained and certified on service-related procedures, and supports customer vehicle staging and service-area workflow. The position maintains the Auto Care Center, automotive sales floor, and service area through stocking, rotating, pricing, signing, organizing, and securing merchandise; maintaining equipment; handling claims and returns; and monitoring environmental disposal and OSHA compliance. The Coach coordinates work and initiatives with stakeholders, measures results, identifies improvement opportunities, and promotes continuous learning. The role supervises and develops associates through hiring, training, mentoring, assigning duties, and recognition. It also ensures compliance with company policies and procedures and promotes Walmart's mission, values, ethics, integrity, and culture of belonging.
Requirements
- At least 2 years of experience in automotive service or a service-industry field.
- At least 1 year of supervisory experience.
- Valid driver's license.
- Successfully complete all job-required trainings and assessments.
Nice To Haves
- Automotive certification from Automotive Technical Institute.
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Experience in an automotive service or related service-industry field.
- Supervisory experience.
- ASE certification.
Responsibilities
- Drive Auto Care Center and service-area sales and financial performance, including merchandise presentation, pricing, signing, inventory, budgeting, forecasting, and achieving sales and profit goals.
- Provide customer service, assist with purchasing decisions, locate merchandise, resolve customer issues, promote products and services, and maintain a safe shopping environment.
- Create and process customer requests and service orders in accordance with company policies and procedures.
- Explain Auto Care Center and automotive products and services, ensure technicians are trained and certified on service-related procedures, and assist with vehicle staging and workflow.
- Maintain the Auto Care Center, automotive sales floor, and service area by stocking, rotating, organizing, signing, and pricing merchandise; maintaining equipment; and handling claims and returns.
- Order, arrange, and organize merchandise and supplies, and monitor environmental disposal practices and OSHA compliance.
- Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, and identify improvement opportunities.
- Supervise and develop associates by hiring, training, mentoring, assigning duties, providing recognition, and fostering belonging.
- Ensure compliance with company policies and procedures and support Walmart's mission, values, standards of ethics and integrity, and Open Door Policy.
- Promote collaboration, accountability, continuous improvement, learning, and the use of new technologies and skills.
Benefits
- Performance-based bonus awards.
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including sick leave.
- Parental leave.
- Family care leave.
- Bereavement leave.
- Jury duty and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, including tuition, books, and fees for eligible programs.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
