(USA) Auto Care Center Coach

Walmart•Norwalk, OH

7d•$65,000 - $100,000•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area. The role oversees merchandise receiving and stocking, presentation, pricing, signing, inventory, budgeting, sales forecasting, and plans to achieve sales and profit goals. It provides customer assistance and service-order support, ensures technicians are trained and certified on service-related procedures, and helps stage customer vehicles and manage workflow. The position maintains the Auto Care Center, automotive sales floor, and service area, including merchandise displays, equipment, claims and returns, supplies, and environmental disposal and OSHA compliance. It coordinates work and improvement initiatives, builds relationships with stakeholders, and supervises and develops associates through hiring, training, mentoring, recognition, and assignment of duties. It also ensures compliance with company policies and promotes Walmart’s values, ethics, accountability, belonging, customer service, and continuous improvement. The position is based at 340 Westwind Dr, Norwalk, Ohio. Walmart states an annual salary range of $65,000 to $100,000, with additional annual or quarterly performance bonuses and possible location-related differentials. Walmart describes a benefits package that includes health coverage, financial benefits, paid time off, leave, disability coverage, discounts, education benefits, and other programs; eligibility and amounts may depend on job classification and length of employment.

Requirements

At least 2 years of experience in an automotive service or service-industry field.
At least 1 year of supervisory experience.
Valid driver’s license.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Automotive Certification from Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in an automotive service or service-industry-related field.
Supervisory experience.
ASE Certification.

Responsibilities

Drive sales and financial performance in the Auto Care Center and service area, including merchandise presentation, pricing, inventory, budgeting, forecasting, and achievement of sales and profit goals.
Provide customer service, assist with purchasing decisions and merchandise location, resolve customer concerns, promote products and services, and create and process customer requests and service orders according to company policies.
Explain automotive products and services, ensure technicians are trained and certified on service-related procedures, and stage customer vehicles and assist with workflow as needed.
Maintain merchandise, displays, equipment, supplies, and the Auto Care Center and automotive service areas, including stocking, rotation, cleaning, organization, signing, pricing, and handling claims and returns.
Monitor environmental disposal requirements, OSHA compliance, customer safety, and customer satisfaction in the Auto Care Center and automotive area.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, address improvement opportunities, and promote continuous learning.
Supervise and develop associates by hiring, training, mentoring, assigning duties, recognizing contributions, and promoting a sense of belonging.
Ensure compliance with company policies and procedures and support Walmart’s mission, values, standards of ethics and integrity, and Open Door Policy.
Promote respectful collaboration, accountability, customer-first decisions, data-informed planning, continuous improvement, and the use of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, and PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, including tuition, books, and fees for eligible programs.
Performance-based bonus awards, including annual or quarterly performance bonuses.