(USA) Auto Care Center Coach

Walmart•Monticello, NY

10d•$65,000 - $100,000•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area by managing merchandise presentation, pricing, signing, inventory, budgeting, sales forecasts, and plans to achieve sales and profit goals. The role serves customers, processes service requests, explains automotive products and services, ensures technicians are trained and certified on service procedures, and supports vehicle staging and workflow. It maintains the automotive sales floor and service area, including merchandise, displays, equipment, claims, supplies, environmental disposal, OSHA compliance, and customer safety. The Coach coordinates job-related activities and initiatives, builds stakeholder relationships, measures results, addresses improvement opportunities, and promotes continuous learning. The role supervises and develops associates through hiring, training, mentoring, work assignments, and recognition. It also ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and standards. The position promotes belonging, integrity, customer-first service, data-informed decisions, and continuous improvement. The annual salary range is $65,000 to $100,000, with annual or quarterly performance bonuses. Additional compensation may include a regional pay zone differential or a complex-structure differential, and a state pay differential may apply. Walmart offers benefits including medical, dental, and vision coverage; 401(k), stock purchase, company-paid life insurance, paid time off, parental and family care leave, disability coverage, discounts, and education assistance through Live Better U. Benefit eligibility and terms vary.

Requirements

At least 2 years of experience in automotive service or a service-industry field.
At least 1 year of supervisory experience.
Valid driver's license.
Attend and successfully complete all job-required training and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have applicable state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Automotive certification from an Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in an automotive service or service-industry-related field.
Supervisory experience.
ASE certification.

Responsibilities

Drive sales and financial performance in the Auto Care Center and service area, including merchandise presentation, pricing, inventory, budgeting, forecasting, and achieving sales and profit goals.
Provide customer service, assist with purchasing decisions, locate merchandise, resolve customer concerns, promote products and services, and maintain a safe shopping environment.
Create and process customer requests and service orders according to company policies and procedures; explain automotive products and services; ensure technicians are trained and certified on service procedures; and assist with vehicle staging and workflow.
Maintain the Auto Care Center, automotive sales floor, and service area by stocking and rotating merchandise, managing displays, cleaning and organizing, signing and pricing merchandise, maintaining equipment, handling claims and returns, organizing supplies, and monitoring environmental disposal and OSHA compliance.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, communicate goals, measure progress, and address improvement opportunities.
Supervise and develop associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting belonging.
Ensure compliance with company policies and procedures and support the company mission, values, ethics, and standards.
Promote high-performing teams, collaboration, accountability, customer-first service, data-informed decisions, continuous improvement, and learning.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave and family care leave.
Bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, covering tuition, books, and fees for eligible programs.
Performance-based bonus awards, including annual or quarterly bonuses.