(USA) Auto Care Center Coach

Walmart • Chippewa Falls, WI

2d • Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area by managing merchandise presentation, pricing, signing, inventory, budgeting, sales forecasting, and plans to achieve sales and profit goals. The role provides customer service and assistance, supports purchasing decisions and service orders, explains automotive products and services, ensures technicians are trained and certified on service procedures, and helps stage customer vehicles and manage workflow.

The Coach maintains the Auto Care Center and automotive sales floor and service area, including stocking and rotating merchandise, organizing displays, pricing and signing products, maintaining equipment, handling claims and returns, and monitoring environmental disposal and OSHA compliance. The position coordinates work and initiatives, builds stakeholder relationships, monitors results and improvement opportunities, supervises and develops associates, and ensures compliance with company policies, values, and ethical standards. It also models Walmart’s expectations around respect, integrity, customer service, and continuous improvement.

This position is based at 2786 Commercial Blvd, Chippewa Falls, Wisconsin. Walmart states an annual salary range of $65,000 to $100,000, with additional annual or quarterly performance bonuses and possible location- or structure-based compensation differentials.

Requirements

• 2 years of experience in an automotive service or service industry field.
• 1 year of supervisory experience.
• Valid driver's license.
• Complete and successfully pass all job-required trainings and assessments.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Automotive certification from Automotive Technical Institute.
• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Experience in an automotive service or service industry-related field.
• Supervisory experience.
• ASE Certification.

Responsibilities

• Drive sales and financial performance in the Auto Care Center and service area, including merchandise presentation, pricing, inventory, budgeting, forecasting, and achievement of sales and profit goals.
• Provide customer service, assist with purchasing decisions, locate merchandise, address customer concerns, promote products and services, and maintain a safe shopping environment.
• Create and process customer requests and service orders according to company policies and procedures.
• Explain Auto Care Center and automotive products and services; ensure technicians are trained and certified on service-related procedures.
• Stage customer vehicles and assist with workflow as needed.
• Maintain the Auto Care Center, automotive sales floor, and service area by stocking and rotating merchandise, removing damaged or outdated goods, organizing displays, signing and pricing merchandise, and maintaining equipment.
• Handle customer and merchandise claims and returns, order and organize merchandise and supplies, and monitor inventory and area conditions.
• Monitor environmental disposal, including batteries, tires, and oil, and ensure OSHA compliance and customer safety and satisfaction.
• Coordinate, complete, and oversee job-related activities and assignments; maintain stakeholder relationships and support plans and initiatives that meet customer and business needs.
• Communicate goals and objectives, measure progress, address improvement opportunities, and promote adaptability and continuous learning.
• Supervise and develop associates by hiring, training, mentoring, assigning duties, recognizing contributions, and promoting belonging.
• Ensure compliance with company policies and procedures and support the company mission, values, ethics, and integrity.
• Model Walmart expectations related to respect for individuals, integrity, customer and member service, and striving for excellence.

Benefits

• Medical, vision, and dental coverage.
• 401(k).
• Stock purchase plan.
• Company-paid life insurance.
• Paid time off, including sick leave.
• Parental leave.
• Family care leave.
• Bereavement leave.
• Jury duty leave.
• Voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards, including annual or quarterly performance bonuses.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed