(USA) Auto Care Center Coach
About The Position
The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area. The role oversees merchandise stocking and presentation, pricing, signage, inventory, budgeting, forecasting, and plans to achieve sales and profit goals. It provides customer assistance, supports automotive service orders and workflow, and ensures technicians are trained and certified on service-related procedures. The Coach maintains the Auto Care Center and automotive sales floor, including merchandise displays, equipment, claims and returns, supplies, environmental disposal practices, OSHA compliance, and customer safety. The role coordinates job-related activities, works with stakeholders, tracks results, addresses improvement opportunities, and supervises associate hiring, training, mentoring, and development. It also ensures compliance with company policies and standards and models Walmart’s values, including respect, integrity, customer service, and continuous improvement.
Requirements
- At least 2 years of experience in automotive service or a service-industry field.
- At least 1 year of supervisory experience.
- Valid driver's license.
- Successful completion of required job trainings and assessments.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Automotive certification from Automotive Technical Institute.
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Experience in an automotive service or service-industry-related field.
- Supervisory experience.
- ASE certification.
Responsibilities
- Drive Auto Care Center sales and financial performance through effective merchandise presentation, pricing, signing, inventory management, budgeting, forecasting, and actions to achieve sales and profit goals.
- Provide customer service by identifying customer needs, assisting with purchasing decisions, locating merchandise, resolving issues, promoting products and services, and processing customer requests and service orders.
- Explain Auto Care Center and automotive products and services; ensure technicians are trained and certified on service-related procedures; stage customer vehicles and assist with workflow as needed.
- Maintain the Auto Care Center and automotive sales floor by stocking and rotating merchandise, removing damaged or out-of-date goods, setting up and cleaning displays, signing and pricing merchandise, and organizing supplies.
- Maintain equipment according to company guidelines; handle customer and merchandise claims and returns; order, arrange, and organize merchandise and supplies.
- Monitor the area for environmental disposal requirements, including batteries, tires, and oil, OSHA compliance, customer safety, and customer satisfaction.
- Coordinate, complete, and oversee job-related activities and assignments; maintain stakeholder relationships, support plans and initiatives, communicate goals, measure progress, and address improvement opportunities.
- Supervise and develop associates through hiring, training, mentoring, assigning duties, providing recognition, and promoting belonging.
- Ensure compliance with company policies and procedures and support company mission, values, ethics, and integrity standards.
- Build collaborative, high-performing teams; develop and retain talent; communicate effectively; hold self and others accountable; serve customers; use data and analysis in decision-making; and promote continuous improvement and learning.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting time.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
- Performance-based bonus awards, including annual or quarterly performance bonuses.
- Regional Pay Zone compensation and complex-structure compensation may apply to certain positions.
- State pay differential may apply where required.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
