(USA) Auto Care Center Coach

Walmart•Appleton, WI

8d•$65,000 - $100,000•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area. This includes receiving and stocking merchandise; maintaining effective presentation, accurate and competitive pricing, signing, and in-stock and inventory levels; budgeting and forecasting sales; assessing economic trends and community needs; and meeting sales and profit goals through plans that address deficiencies. The role provides customer service and assistance, processes customer requests and service orders, explains automotive products and services, and helps ensure technicians are trained and certified on service procedures. The coach maintains the Auto Care Center, automotive sales floor, and service area by stocking and rotating merchandise, maintaining displays and equipment, handling claims and returns, organizing supplies, and monitoring environmental disposal and OSHA compliance to promote customer safety and satisfaction. The position coordinates and oversees job-related activities and assignments, builds stakeholder relationships, supports business plans, sets and communicates goals, measures results, and addresses improvement opportunities. It supervises and develops associates through hiring, training, mentoring, assigning duties, recognition, and fostering belonging. The coach also ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and integrity standards. The role promotes respectful collaboration, accountability, customer-first service, continuous learning, and improvement. Walmart states that it supports its goal of becoming a regenerative company through positive impact, belonging, eliminating waste, and local giving.

Requirements

At least 2 years of experience in automotive service or a service-industry field.
At least 1 year of supervisory experience.
Valid driver's license.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Automotive certification from Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in an automotive service or service-industry-related field.
Supervisory experience.
ASE certification.

Responsibilities

Drive Auto Care Center sales and financial performance by managing merchandise, presentation, pricing, inventory, sales forecasting, and plans to achieve sales and profit goals.
Provide customer service, identify customer needs, assist with purchasing decisions, locate merchandise, resolve issues, promote products and services, and maintain a safe shopping environment.
Create and process customer requests and service orders in accordance with company policies and procedures; explain automotive products and services.
Ensure technicians are trained and certified on service-related procedures, and stage customer vehicles and assist with workflow as needed.
Maintain the Auto Care Center, automotive sales floor, and service area, including stocking and rotating merchandise, removing damaged or outdated goods, setting up and cleaning displays, signing and pricing merchandise, and organizing supplies.
Maintain equipment according to company guidelines; handle customer and merchandise claims and returns; monitor environmental disposal, such as batteries, tires, and oil, and OSHA compliance.
Coordinate, complete, and oversee job-related activities and assignments; maintain stakeholder relationships, support plans and initiatives, communicate goals, measure results, and address improvement opportunities.
Supervise and develop associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting belonging.
Ensure compliance with company policies and procedures and support company mission, values, ethics, and integrity standards.
Promote respectful and collaborative working relationships, accountability, customer-first service, continuous learning, and continuous improvement.

Benefits

Competitive pay and performance-based bonus awards.
Medical, vision, and dental coverage.
401(k).
Stock purchase.
Company-paid life insurance.
Paid time off, including sick leave; parental leave; family care leave; bereavement leave; jury duty leave; and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes.
Live Better U education benefit for eligible full-time and part-time associates, with tuition, books, and fees paid for programs ranging from high school completion to bachelor's degrees, English Language Learning, and short-form certificates.
Annual or quarterly performance bonuses; some positions may also receive regional pay zone or complex structure compensation.