(USA) Auto Care Center Coach

Walmart•Darien, IL

10d•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area by managing merchandise presentation, pricing, signing, inventory, budgeting, forecasting, and sales and profit goals. The role assesses economic trends and community needs and implements plans to address performance gaps. The Coach provides customer service and assistance, supports purchasing decisions, resolves customer concerns, processes service orders, explains automotive products and services, and helps coordinate technicians, training, vehicle staging, and workflow. The role maintains the Auto Care Center and automotive sales floor, including merchandise, displays, equipment, claims and returns, supplies, environmental disposal, OSHA compliance, and customer safety. The position coordinates and oversees work activities, builds stakeholder relationships, supports business initiatives, tracks results, and identifies improvement opportunities. It supervises and develops associates through hiring, training, mentoring, assigning duties, and recognizing contributions. The Coach also ensures compliance with company policies, procedures, values, and standards of ethics and integrity, while supporting a culture of belonging, customer service, continuous learning, and improvement.

Requirements

At least 2 years of experience in automotive service or a service industry field.
At least 1 year of supervisory experience.
Valid driver's license.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Automotive Certification from Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in an automotive service or service industry-related field.
Supervisory experience.
ASE Certification.

Responsibilities

Drive sales and financial performance in the Auto Care Center and service area, including merchandise presentation, pricing, inventory, budgeting, forecasting, and sales and profit goals.
Assess economic trends and community needs and implement plans to correct performance deficiencies.
Acknowledge customers, identify their needs, assist with purchasing decisions, locate merchandise, resolve customer concerns, and promote products and services.
Create and process customer requests and service orders in accordance with company policies and procedures.
Explain Auto Care Center and automotive products and services; ensure technicians are trained and certified on service-related procedures.
Stage customer vehicles and assist with workflow as needed.
Maintain the Auto Care Center, automotive sales floor, and service area, including stocking and rotating merchandise, removing damaged or outdated goods, organizing displays, and signing and pricing merchandise.
Secure fragile and high-shrink merchandise; maintain equipment according to company guidelines; handle customer and merchandise claims and returns; and order and organize merchandise and supplies.
Monitor environmental disposal, including batteries, tires, and oil, and OSHA compliance; ensure customer safety and satisfaction.
Coordinate and oversee job-related activities and assignments, maintain relationships with key stakeholders, support plans and initiatives, communicate goals, measure progress, and identify improvement opportunities.
Supervise and develop associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting belonging.
Ensure compliance with company policies and procedures and support company mission, values, and ethics standards.
Build collaborative, trusting relationships; communicate with impact; attract, retain, empower, and develop talent; and hold oneself and others accountable.
Promote continuous improvement, learning, adaptability, and the use of new technologies and skills.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U tuition, books, and fees paid for eligible education programs.
Performance-based bonus awards and annual or quarterly performance bonuses.
Paid time off and/or protected paid time off for vacation, sick leave, holidays, or other purposes.