(USA) Auto Care Center Coach

Walmart•Espanola, NM

4d•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area. The role oversees merchandise receiving and stocking, presentation, pricing, signing, inventory, budgeting and forecasting, and sales and profit goals. It provides customer service and assistance, supports automotive service orders and workflow, and ensures technicians are trained and certified on service-related procedures. The Coach maintains the Auto Care Center and automotive sales floor and service area, including merchandise, displays, equipment, environmental disposal practices, OSHA compliance, and customer safety and satisfaction. The role coordinates job-related activities and assignments, builds stakeholder relationships, supports business plans, tracks progress, and identifies improvement opportunities. It supervises and develops associates through hiring, training, mentoring, assigning duties, and recognition. It ensures compliance with company policies and procedures and models Walmart's values, ethics, integrity, accountability, customer service, belonging, and continuous improvement. The position is based at Walmart's location at 1610 N Riverside Dr, Española, NM 87532-8063. The annual salary range is $65,000–$100,000, with additional annual or quarterly performance bonuses. Certain positions may also receive a regional pay zone or complex-structure differential, and a state pay differential where applicable.

Requirements

Two years of experience in automotive service or a service-industry field.
One year of supervisory experience.
Valid driver's license.
Must attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Automotive Certification from Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in automotive service or a service-industry-related field.
Supervisory experience.
ASE Certification.

Responsibilities

Drive sales and financial performance in the Auto Care Center and service area, including merchandise receiving and stocking, presentation, pricing, signing, inventory, budgeting, forecasting, and achievement of sales and profit goals.
Provide customer service by identifying needs, assisting with purchasing decisions, locating merchandise, resolving issues, promoting products and services, and maintaining a safe shopping environment.
Create and process customer requests and service orders according to company policies and procedures; explain automotive products and services; ensure technicians are trained and certified on service-related procedures; and assist with staging customer vehicles and workflow as needed.
Maintain the Auto Care Center and automotive sales floor and service area by stocking and rotating merchandise, removing damaged or outdated goods, setting up and organizing displays, signing and pricing products, and securing fragile and high-shrink merchandise.
Maintain equipment according to company guidelines; handle customer and merchandise claims and returns; zone the area; order, arrange, and organize merchandise and supplies; and monitor environmental disposal practices and OSHA compliance.
Coordinate, complete, and oversee job-related activities and assignments; maintain stakeholder relationships; support plans and initiatives; communicate goals; measure progress; and identify and address improvement opportunities.
Supervise and develop associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting belonging in the workplace.
Ensure compliance with company policies and procedures and support Walmart's mission, values, standards of ethics and integrity, and Open Door Policy.
Model respect for individuals, integrity, customer and member service, and excellence; build collaborative relationships, develop talent, make data-informed decisions, and drive continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase program.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit program, with tuition, books, and fees covered for eligible associates.
Performance-based bonus awards, including annual or quarterly bonuses.
Regional pay zone, complex-structure, and state pay differentials where applicable.