(USA) Auto Care Center Coach
About The Position
The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area by managing merchandise, pricing, presentation, inventory, budgeting, forecasting, and sales and profit goals. The role provides customer assistance, supports customer requests and service orders, explains automotive products and services, ensures technicians are trained and certified on service procedures, and helps stage vehicles and coordinate workflow. The Coach maintains the Auto Care Center and automotive sales floor and service area, including merchandise displays, equipment, claims and returns, supplies, and environmental disposal and OSHA compliance. The role coordinates business activities and improvement efforts, develops relationships with stakeholders, supervises and develops associates through hiring, training, mentoring, and recognition, and ensures compliance with company policies and procedures. It also models Walmart's values, supports a culture of belonging, serves customers, and encourages continuous improvement.
Requirements
- At least 2 years of experience in an automotive service or service industry field.
- At least 1 year of supervisory experience.
- Valid driver's license.
- Attend and successfully complete all job-required trainings and assessments.
- For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Automotive Certification from Automotive Technical Institute.
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Experience in an automotive service or service industry-related field.
- Supervisory experience.
- ASE Certification.
Responsibilities
- Drive sales and financial performance in the Auto Care Center and service area by managing merchandise receipt and stocking, presentation, pricing, signing, in-stock levels, inventory, budgeting, and sales forecasting.
- Assess economic trends and community needs, achieve sales and profit goals, and implement plans to address deficiencies.
- Assist customers with purchasing decisions, locating merchandise, resolving issues, and understanding Auto Care Center products and services.
- Create and process customer requests and service orders in accordance with company policies and procedures.
- Ensure technicians are trained and certified on service-related procedures; stage customer vehicles and assist with workflow as needed.
- Maintain and organize the Auto Care Center, automotive sales floor, and service area, including stocking, rotating, cleaning, displaying, signing, and pricing merchandise.
- Maintain equipment in accordance with company guidelines; handle customer and merchandise claims and returns; order and organize merchandise and supplies.
- Monitor environmental disposal requirements, including for batteries, tires, and oil, and ensure OSHA compliance and customer safety.
- Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, and identify improvement opportunities.
- Supervise, hire, train, mentor, and develop associates; assign duties, recognize contributions, and promote belonging.
- Ensure compliance with company policies and procedures and support Walmart's mission, values, ethics, and integrity standards.
- Promote collaborative relationships, accountability, continuous learning, adaptability, customer-first service, and continuous improvement.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase plan.
- Company-paid life insurance.
- Paid time off, including sick leave, and PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
- Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Walmart-paid education benefit program (Live Better U), including tuition, books, and fees.
- Performance-based bonus awards, including annual or quarterly performance bonuses.
- Regional Pay Zone differential based on location may apply.
- Complex Structure additional compensation may apply based on external factors.
- State Pay Differential where applicable.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
