(USA) Auto Care Center Coach

Walmart•Montgomery, AL

12d•$65,000 - $100,000•Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area by managing merchandise, pricing, presentation, inventory, budgeting, forecasting, and plans to achieve sales and profit goals. The role provides customer service and assistance, processes service requests and orders, explains automotive products and services, ensures technicians are trained and certified on relevant procedures, and supports vehicle staging and service workflow. The Coach maintains the Auto Care Center and automotive sales floor and service area, including merchandise displays, equipment, claims and returns, supplies, environmental disposal, OSHA compliance, and customer safety. The role coordinates job-related activities, works with stakeholders, tracks progress toward goals, identifies improvement opportunities, and adapts to change. The position supervises and develops associates through hiring, training, mentoring, assigning duties, recognition, and fostering belonging. It also ensures compliance with company policies and procedures and models Walmart's values, integrity, customer service, accountability, continuous improvement, and learning.

Requirements

At least 2 years of experience in an automotive service or service industry field.
At least 1 year of supervisory experience.
Valid driver's license.
Attend and successfully complete all job-required trainings and assessments.
For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

Automotive certification from an Automotive Technical Institute.
Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
Experience in an automotive service or service-industry-related field.
Supervisory experience.
ASE certification.

Responsibilities

Drive Auto Care Center sales and financial performance through merchandise receiving and stocking, presentation, pricing, signing, inventory management, budgeting, and sales forecasting.
Assess economic trends and community needs, achieve sales and profit goals, and implement plans to address deficiencies.
Assist customers with purchasing decisions, locating merchandise, resolving concerns, and understanding Auto Care Center and automotive products and services.
Create and process customer requests and service orders in accordance with company policies and procedures.
Ensure technicians are trained and certified on service-related procedures; stage customer vehicles and assist with workflow as needed.
Maintain merchandise, displays, equipment, claims and returns, supplies, and the Auto Care Center and automotive service area.
Monitor environmental disposal requirements, including batteries, tires, and oil, as well as OSHA compliance and customer safety.
Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, communicate goals, measure progress, and identify improvement opportunities.
Supervise and develop associates by hiring, training, mentoring, assigning duties, providing recognition, and promoting belonging.
Ensure compliance with company policies and procedures and support the company's mission, values, ethics, and integrity standards.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase program.
Company-paid life insurance.
Paid time off, including sick leave.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Live Better U education benefit, including tuition, books, and fees for eligible programs.
Performance-based bonus awards.