(USA) Auto Care Center Coach

Walmart • South Haven, MI

6d • $65,000 - $100,000 • Onsite

About The Position

The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area by managing merchandise receipt and stocking, presentation, pricing, signing, inventory, budgeting, forecasting, and sales and profit goals. The role assesses economic trends and community needs and implements plans to address performance deficiencies.

The Coach provides customer service and assistance, helps customers make purchasing decisions, locates merchandise, resolves concerns, promotes products and services, and maintains a safe shopping environment. The role creates and processes customer requests and service orders, explains automotive products and services, ensures technicians are trained and certified on service procedures, and stages customer vehicles and assists with workflow as needed.

The position maintains the Auto Care Center, automotive sales floor, and service area by stocking and rotating merchandise, removing damaged or out-of-date goods, maintaining displays, signing and pricing merchandise, securing fragile and high-shrink items, maintaining equipment, handling claims and returns, organizing merchandise and supplies, and monitoring environmental disposal and OSHA compliance.

The Coach coordinates and oversees job-related activities and assignments, builds stakeholder relationships, supports plans and initiatives, communicates goals, tracks results, addresses improvement opportunities, and promotes adaptability and continuous learning. The role supervises and develops associates through hiring, training, mentoring, assigning duties, recognizing contributions, and fostering belonging. It ensures compliance with company policies and procedures and supports Walmart’s mission, values, ethics, and standards of integrity.

The role is expected to uphold Walmart’s stated values: respect for individuals, acting with integrity, serving customers and members, and striving for excellence. This includes building inclusive, high-performing teams; communicating and collaborating effectively; holding oneself and others accountable; using data to make decisions; putting customers first; and promoting continuous improvement and learning.

The annual salary range is $65,000–$100,000. Additional compensation may include annual or quarterly performance bonuses, regional pay zone adjustments, and complex-structure compensation. A state pay differential may apply where required.

Requirements

• At least 2 years of experience in automotive service or a service-industry field.
• At least 1 year of supervisory experience.
• Valid driver's license.
• Must attend and successfully complete all job-required trainings and assessments.
• For facilities that sell firearms, successful completion of a firearms-specific Criminal Background Check and Firearms Authorized Training is required.
• For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.

Nice To Haves

• Automotive Certification from Automotive Technical Institute.
• Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
• Experience in an automotive service or service-industry-related field.
• Supervisory experience.
• ASE Certification.

Responsibilities

• Drive Auto Care Center sales and financial performance, including merchandise stocking and presentation, pricing, signing, inventory levels, budgeting, forecasting, and achievement of sales and profit goals.
• Assess economic trends and community needs and implement plans to correct performance deficiencies.
• Acknowledge customers, identify their needs, assist with purchasing decisions, locate merchandise, resolve issues, and promote products and services while maintaining a safe shopping environment.
• Create and process customer requests and service orders in accordance with company policies and procedures.
• Explain Auto Care Center and automotive products and services, ensure technicians are trained and certified on service-related procedures, and stage customer vehicles and assist with workflow as necessary.
• Maintain the Auto Care Center, automotive sales floor, and service area, including merchandise stocking and rotation, displays, pricing, signing, equipment, claims and returns, and merchandise and supply organization.
• Monitor environmental disposal, including batteries, tires, and oil, and maintain OSHA compliance and customer safety and satisfaction.
• Coordinate and oversee job-related activities and assignments, maintain stakeholder relationships, support plans and initiatives, communicate goals, measure progress, and address improvement opportunities.
• Supervise and develop associates through hiring, training, mentoring, assigning duties, providing recognition, and promoting a sense of belonging.
• Ensure compliance with company policies and procedures and support Walmart’s mission, values, ethics, and standards of integrity.
• Promote inclusion, collaboration, accountability, customer-first service, data-informed decisions, continuous improvement, and learning.

Benefits

• Medical, vision, and dental coverage.
• 401(k), stock purchase, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit, with tuition, books, and fees paid for eligible programs.
• Performance-based bonus awards.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed