(USA) Auto Care Center Coach
About The Position
The Auto Care Center Coach drives sales and financial performance in the Auto Care Center and service area. The role oversees merchandise stocking and presentation, pricing, signing, inventory, budgeting, sales forecasting, and plans to achieve sales and profit goals. It also provides customer service, helps customers select and locate products and services, resolves issues, processes service requests, explains automotive offerings, ensures technicians are trained and certified on service procedures, and supports vehicle staging and service workflow. The Coach maintains the Auto Care Center, automotive sales floor, and service area by stocking and rotating merchandise, removing damaged or outdated goods, organizing displays, pricing and signing products, maintaining equipment, handling claims and returns, and ordering and organizing merchandise and supplies. The role monitors environmental disposal practices and OSHA compliance while ensuring customer safety and satisfaction. The position coordinates and oversees work-related activities, maintains stakeholder relationships, supports business plans, sets and communicates goals, measures results, identifies improvements, and promotes continuous learning. It supervises and develops associates through hiring, training, mentoring, assigning duties, and recognizing contributions. The Coach ensures compliance with company policies and supports Walmart's mission, values, ethics, and Open Door Policy. The role is expected to respect individuals, act with integrity, serve customers and members, and strive for excellence through collaboration, accountability, continuous improvement, and adaptability.
Requirements
- 2 years of experience in automotive service or a service-industry field.
- 1 year of supervisory experience.
- Valid driver's license.
- Complete all job-required trainings and assessments.
- For facilities that sell firearms, successfully complete a firearms-specific Criminal Background Check and Firearms Authorized Training.
- For facilities that sell only ammunition and have state-specific requirements, a current state-issued Certificate of Eligibility may be required.
Nice To Haves
- Automotive certification from an Automotive Technical Institute.
- Bachelor of Science in Business Management and Leadership through Live Better U and Bellevue University.
- Experience in an automotive service or related service-industry field.
- Supervisory experience.
- ASE certification.
Responsibilities
- Drive sales and financial performance in the Auto Care Center and service area, including merchandise presentation, pricing, signing, inventory, budgeting, forecasting, and achieving sales and profit goals.
- Provide customer service and purchasing assistance, resolve customer concerns, process requests and service orders, explain automotive products and services, and promote offerings.
- Ensure technicians are trained and certified on service-related procedures; stage customer vehicles and assist with workflow as needed.
- Maintain and organize the Auto Care Center, automotive sales floor, and service area, including stocking, rotating, pricing, signing, displays, equipment, claims, returns, and supplies.
- Monitor environmental disposal practices, OSHA compliance, and customer safety and satisfaction.
- Coordinate and oversee job-related activities and assignments, build stakeholder relationships, communicate goals, measure progress, and identify improvement opportunities.
- Supervise and develop associates through hiring, training, mentoring, assigning duties, providing recognition, and fostering belonging.
- Ensure compliance with company policies and procedures and support company values, ethics, integrity, and the Open Door Policy.
- Promote a respectful, collaborative, accountable, customer-focused, and continuously improving workplace.
Benefits
- Medical, vision, and dental coverage.
- 401(k).
- Stock purchase program.
- Company-paid life insurance.
- Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
- Short-term and long-term disability.
- Company discounts.
- Military Leave Pay.
- Adoption and surrogacy expense reimbursement.
- Live Better U paid education benefit, including tuition, books, and fees for eligible programs.
- Performance-based bonus awards, including annual or quarterly performance bonuses.
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
